Global Process Owner - Customer Service & ERP

Liebherr Group; Nussbaumen; On-site; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working hours

Opportunities for further training

Job summary

Liebherr-International AG in Switzerland seeks a Business Process Owner (BPO) for Customer Service to lead end-to-end process ownership across global service operations. The role collaborates with divisions, regional service organisations, and IT partners to design, implement, and optimize standardized, digital customer service processes.

You will drive requirements, balance global standards with local needs, and guide rollout and go-live phases to ensure continuity and scalable solutions.

Qualifications

• University degree in Business Administration, (Business) Informatics, Engineering, or a comparable qualification.
• Several years of experience in process management, ideally within international transformation projects (CRM, ERP, or service-related processes).
• Strong expertise in analysing, modelling, and optimizing end-to-end business processes.
• Proven experience working closely with operational business units, IT teams, and external partners.
• Excellent communication and facilitation skills, with strong intercultural competence.
• Very good command of German and English.

Responsibilities

• End-to-end ownership, governance, documentation, and continuous improvement of assigned business processes (e.g. Customer Service, Part Sales, Marketing, Master Data).
• Ensuring process designs reflect operational realities, regulatory needs, and local service requirements while maintaining global standards.
• Acting as a trusted partner for operational units, ensuring alignment between global process design and local execution.
• Regular engagement with operational customer service teams to gather feedback, identify pain points, and translate operational needs into scalable process and system improvements.
• Supporting rollout and go-live phases to ensure smooth adoption and business continuity.
• Active participation in all project phases (Pre-Study, Design, Build, Rollout, Operations).
• Ensuring seamless process integration into target systems and stable transition from project mode into operational use.
• Supporting localization activities and deciding whether requirements should be implemented globally or locally.

Skills

Communication skills

Intercultural competence

German & English

Education

Business Administration degree

Informatics/Engineering degree

Job description

Liebherr-International AG in Switzerland seeks a Business Process Owner (BPO) for Customer Service to lead end-to-end process ownership across global service operations. The role collaborates with divisions, regional service organisations, and IT partners to design, implement, and optimize standardized, digital customer service processes.

You will drive requirements, balance global standards with local needs, and guide rollout and go-live phases to ensure continuity and scalable solutions.