Global IT Operations Manager - Multi-Site & ServiceNow

BCIC Swiss; Genf; Vor Ort; CHF 120.000 - 150.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH GmbH, Best Connect International Company, is seeking an IT Operations Manager for a full-time on-site role in Switzerland. You will oversee multi-site IT operations, manage network infrastructure, and provide VIP technical support to senior management while coordinating with vendors for contracts and budgets.

The role includes supporting live events with AV and streaming capabilities and driving IT strategy and governance.

Qualifikationen

• Experience with ITIL/ITSM frameworks and service management processes.
• Experience managing multi-site IT operations across locations and teams.
• Strong vendor management, budgeting, and stakeholder communication skills.

Aufgaben

• Oversee multi-site IT operations across 12 countries and 20 locations.
• Administer network infrastructure, security standards, and on-premises systems.
• Provide VIP technical support to senior management.
• Support live events with real-time AV and streaming troubleshooting.
• Manage enterprise vendors and contracts (Swisscom, Lenovo, Canon, etc.).
• Lead IT projects and ensure ServiceNow ITSM processes and SLAs.
• Implement patch management and security best practices.
• Monitor system performance, incidents, and ensure business continuity.
• Contribute to IT strategy, governance, and digital transformation.
• Manage IT budget and cost optimization.
• Travel internationally to support sites and events.

Kenntnisse

ITIL/ITSM

Network Infrastructure

Stakeholder Communication

Budget Management

AV/Streaming Solutions

Vendor Management

Tools

Azure

Intune

SCCM

ServiceNow

Jobbeschreibung

BCIC Swiss GmbH GmbH, Best Connect International Company, is seeking an IT Operations Manager for a full-time on-site role in Switzerland. You will oversee multi-site IT operations, manage network infrastructure, and provide VIP technical support to senior management while coordinating with vendors for contracts and budgets.

The role includes supporting live events with AV and streaming capabilities and driving IT strategy and governance.