Global IT Operations Leader: Multi-Cloud & Security

BÜCHI Labortechnik AG; Flawil; Sur place; CHF 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Flexible working models

Résumé du poste

BÜCHI Labortechnik AG is seeking a Head ICT Operations (80-100%) to steer global IT ops, including service desk, platforms, and security. You will lead a distributed team across locations, ensuring reliable, secure digital services for the entire company.

You will own multi-cloud platforms (Azure, AWS), drive DevOps-aligned operations, manage vendors and budgets, and partner with the CTO to shape the future IT operating model for a Swiss technology leader.

Qualifications

• 10+ years in IT with leadership of global IT ops or infrastructure.
• Ownership of global service desk and multi-cloud platforms (Azure, AWS).
• Experience with product-adjacent operational platforms (SaaS, IoT).
• Strong ITIL-based service management and DevOps orientation.
• Hands-on in identity, endpoint management, networking, security ops.
• Proven vendor and contract management at scale; executive communication.
• Excellent stakeholder management and English language skills.

Responsabilités

• Own end-to-end global IT operations including service desk, platforms and end-user experience.
• Lead and grow a distributed IT Operations organization with multiple team leads.
• Manage global service model (L1–L3) and drive continuous improvements.
• Oversee critical platforms (Azure, AWS, digital workplace, identity, connectivity).
• Drive security, compliance, vulnerability mgmt and incident response.
• Handle external partners, service providers and licensing incl. FinOps.
• Own IT Operations budget, KPIs and reporting to senior leadership.
• Ensure smooth transition from projects into stable operations.

Connaissances

IT leadership

Global IT operations

Multi-cloud (Azure, AWS)

ITIL / service management

Identity management (Entra ID)

End-user experience / Service Desk

Security operations

Vendor & contract management

Stakeholder management

Fluent English

Description du poste

BÜCHI Labortechnik AG is seeking a Head ICT Operations (80-100%) to steer global IT ops, including service desk, platforms, and security. You will lead a distributed team across locations, ensuring reliable, secure digital services for the entire company.

You will own multi-cloud platforms (Azure, AWS), drive DevOps-aligned operations, manage vendors and budgets, and partner with the CTO to shape the future IT operating model for a Swiss technology leader.