Global IT Operations Leader — Multi-Cloud & Security

BÜCHI Labortechnik AG; Schweiz; À distance; CHF 180 000 - 260 000; Plein temps

Résumé du poste

BÜCHI Labortechnik AG in Switzerland seeks an experienced leader to own global ICT operations, guiding a move from traditional outsourcing to a more integrated, in-house, product‑driven operating model. You will ensure stable, secure, high‑performing digital services for ~800 employees worldwide and drive measurable improvements.

In this full‑time role you will lead a distributed IT Operations organization, manage L1–L3 service delivery, partner management, budgeting and governance, and

Qualifications

• 10+ years of IT leadership experience.
• Experience leading global IT ops or infrastructure teams.
• Ownership of global service desk and multi-cloud platforms (Azure, AWS).
• Strong ITIL background with DevOps evolution.
• Hands-on in identity, endpoint mgmt, networking, security operations and observability.

Responsabilités

• End-to-end responsibility for global IT operations including Service Desk, platforms, infrastructure and end-user experience.
• Ensure stable, secure, high-performing IT services worldwide.
• Lead and develop a distributed IT Operations organization with multiple team leads.
• Manage global service model (L1–L3) and drive continuous service improvement.
• Own platforms like Azure, AWS, digital workplace, identity management and connectivity.
• Drive security and compliance operations (vulnerability management, incident response).
• Manage external partners, service providers and licensing incl. FinOps.
• Own IT Operations budget, KPIs and reporting to senior leadership.
• Ensure smooth transition from projects into stable operations.
• Collaborate with the CTO and international teams.

Connaissances

Global IT ops leadership

Stakeholder management

DevOps mindset

Vendor management

English fluency

Outils

Azure

AWS

ITIL

Entra ID

End-point management

SD-WAN

Observability

Description du poste

BÜCHI Labortechnik AG in Switzerland seeks an experienced leader to own global ICT operations, guiding a move from traditional outsourcing to a more integrated, in-house, product‑driven operating model. You will ensure stable, secure, high‑performing digital services for ~800 employees worldwide and drive measurable improvements.

In this full‑time role you will lead a distributed IT Operations organization, manage L1–L3 service delivery, partner management, budgeting and governance, and