Head ICT Operations 80-100% (m/w/d)

BÜCHI Labortechnik AG; Flawil; Vor Ort; CHF 140.000 - 190.000; Vollzeit

Zusammenfassung

BUCHI Labortechnik AG, a leading Swiss laboratory technology group, seeks an accomplished IT leader to own and evolve global IT operations. You will drive end-to-end service delivery across a multi-cloud landscape, oversee security and compliance, and partner with the CTO and executives to align IT with strategic goals.

You will lead a distributed team, manage vendor relations, and ensure excellent service quality across locations, while shaping modern, product-oriented IT operations and FinOps

Qualifikationen

• 10+ years IT experience with global operations leadership.
• Experience owning global service desk and multi-cloud platforms (Azure, AWS).
• Proven track record delivering customer-facing or product-adjacent platforms.
• Strong ITIL-based service management and DevOps evolution.
• Expertise in identity, endpoint management, networking, security operations and observability.
• Experience with vendors and contract management at scale.
• Excellent stakeholder management and ability to bridge exec and technical language.
• Fluent English; German a plus.

Aufgaben

• End-to-end responsibility for global IT operations, including Service Desk, platforms, physical infrastructure and end-user experience.
• Ensuring stable, secure and high-performing IT services across all locations.
• Leading and developing a distributed IT Operations organization, including multiple team leads.
• Managing the global service model (L1-L3) and continuous service improvement.
• Owning business-critical platforms such as Azure, AWS, digital workplace, identity management and connectivity.
• Driving security and compliance operations (e.g. vulnerability management, incident response).
• Managing external partners, service providers and licensing models incl. FinOps.
• Owning IT Operations budget, KPIs and performance transparency towards senior leadership.
• Ensuring smooth transition from projects into stable operations.
• Collaborating closely with the CTO, senior business stakeholders and international teams.

Kenntnisse

IT leadership

Global service desk

Multi-cloud platforms

ITIL / DevOps

Identity & endpoints

Vendor management

Stakeholder management

English fluent

Jobbeschreibung

With innovative and high-quality products and solutions, BUCHI makes a valuable contribution to the health and safety of people and the environment. As a leading global supplier of laboratory equipment and solutions for chemical-pharmaceutical research, food and feed, and environmental analysis, we create added value for our customers and the society.

Global ICT

You take ownership of a global IT operations landscape that is evolving, from traditionally managed services towards a more integrated, in-house and product-oriented operating model. Together with your teams, you ensure that around 800 employees worldwide rely on stable, secure and high-performing digital services, while continuously improving how these services are delivered. At the same time, you actively shape how we run IT operations globally, bringing clarity, structure and measurable impact into our organisation.

What makes your everyday life exciting?

• End-to-end responsibility for global IT operations, including Service Desk, platforms, physical infrastructure and end-user experience
• Ensuring stable, secure and high-performing IT services across all locations
• Leading and developing a distributed IT Operations organization, including multiple team leads
• Managing the global service model (L1-L3) and continuous service improvement
• Owning business-critical platforms such as Azure, AWS, digital workplace, identity management and connectivity
• Driving security and compliance operations (e.g. vulnerability management, incident response)
• Managing external partners, service providers and licensing models incl. FinOps
• Owning IT Operations budget, KPIs and performance transparency towards senior leadership
• Ensuring smooth transition from projects into stable operations
• Collaborating closely with the CTO, senior business stakeholders and international teams

What skills do you need to bring?

• 10+ years of experience in IT, including several years leading global IT operations or infrastructure organizations
• Proven ownership of a global service desk and complex, multi-cloud platform landscapes (Azure, AWS)
• Track record of running customer-facing or product-adjacent operational platforms (e.g. SaaS, IoT, connected products)
• Strong service management foundation (e.g. ITIL) with the ability to evolve operations towards modern, DevOps-driven models
• Hands-on experience across core infrastructure domains: identity (Microsoft Entra ID), end-point management, networking/SD-WAN, security operations and observability
• Demonstrated success managing strategic vendors and contracts at scale
• Excellent stakeholder management; able to translate between executive business language and deep technical detail
• Fluent English required; German is a strong advantage

What can we offer you?

We offer you a key leadership role with significant impact in a global Swiss technology company. You will work closely with the CTO and executive team and actively shape and evolve the future of our global IT operations. Expect a modern working environment, an open and collaborative culture, and flexible working models.

We value diversity and are committed to creating an inclusive environment for all employees. To help reduce unconscious bias, we encourage applicants to submit CVs that focus on relevant experience and qualifications only.