Global ICT Support Engineer: Modern IT, Onsite Impact

RONAL Wheels; Härkingen; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Global industry leader

Professional development

Modern workplace technologies

International IT environment

Zusammenfassung

RONAL GROUP seeks an ICT Support Engineer for its head office in Härkingen, Switzerland. You will deliver first- and second-level ICT support, ensure reliable workplace services and contribute to a secure, modern IT environment.

You will work with colleagues across the business and external providers to deliver excellent end-user experiences while continuously improving ICT services. 100% role (m/f/d) with travel as needed.

Qualifikationen

• Degree or vocational education in Information Technology or a comparable discipline.

Aufgaben

• Provide first- and second-level ICT support via ticketing system, phone, email and on-site.
• Diagnose and resolve hardware, software, Windows operating systems and workplace technology issues.
• Install, configure and maintain laptops, desktops, mobile devices, printers and other equipment.
• Support users with Microsoft 365, standard business applications and workplace technologies.
• Manage user onboarding, offboarding, accounts, and access permissions.
• Record, prioritize and document incidents and service requests in the ITSM platform.
• Maintain ICT assets, licenses and device lifecycle records.
• Support endpoint management, software deployment, patch management and endpoint security.
• Provide remote and on-site support for offices, meeting rooms, rollouts and local implementations.
• Create technical documentation and contribute to continuous improvement of ICT services.

Kenntnisse

Windows OS

Microsoft 365

IT Helpdesk

Troubleshooting

Networking basics

IAM basics

Endpoint management

English & German

Customer service

Ausbildung

IT degree or vocational IT education

IT-related certification (optional)

Tools

Intune

Microsoft Entra ID

ITSM platforms

VPN/Networking tools

Jobbeschreibung

RONAL GROUP seeks an ICT Support Engineer for its head office in Härkingen, Switzerland. You will deliver first- and second-level ICT support, ensure reliable workplace services and contribute to a secure, modern IT environment.

You will work with colleagues across the business and external providers to deliver excellent end-user experiences while continuously improving ICT services. 100% role (m/f/d) with travel as needed.