ICT Service Management Specialist

Gi Group; Zürich; Hybrid; CHF 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Home office

Zusammenfassung

Gi Group seeks an ICT Service Management Specialist for a permanent role in Basel or Zurich with optional home office. You will ensure the availability, performance and quality of IT services and coordinate lifecycle activities across internal and external IT partners.

You will act as Product Owner for the systems team, collaborating with test management and DevOps engineers while pursuing optimization and automation of IT platforms. Strong ITSM experience is required.

Qualifikationen

• Experience in IT service management (ITSM) and operation of business-critical systems.
• Completed studies or further training in computer science or business informatics.
• Several years in a comparable ICT service management role.

Aufgaben

• Ensuring availability, performance and quality of basic IT services and coordinating lifecycle activities.
• Management and coordination of external IT partners in the infrastructure environment.
• Product Owner for the systems team, shaping projects with test management and DevOps teams.
• Identify optimization and automation potentials and develop IT platforms with partners.

Kenntnisse

ITSM

Infrastructure management

Product Owner

Supplier management

Agile / Scrum

DevOps collaboration

Ausbildung

Computer science or business informatics degree

Jobbeschreibung

For our client, a leader in the Health Insurance sector, we are seeking an ICT Service Management Specialist for a permanent position based in Basel or Zurich and with the possibility to do home office.

Reliable operation, functioning interfaces and agile further development – this is exactly where you make the difference as an ICT Service Management specialist.

What you can do:

• Ensuring the availability, performance and quality of our basic IT services and coordinating maintenance, change and lifecycle activities.
• Management and coordination of our external IT partners in the infrastructure environment, including compliance with agreed services and management of cooperation.
• Product Owner for the systems team: actively shaping our projects and further development in close cooperation with test management and DevOps engineers.
• Recognizing optimization and automation potentials and continuously developing our IT platforms together with internal and external partners.
• Ensure up-to-date system documentation and adherence to security, compliance, and operational standards.
• Central contact person for internal stakeholders from the areas of infrastructure, workplace, security, application management and architecture.

What you bring to the table:

• Analytical, structured and solution-oriented way of working.
• Experience in IT service management (ITSM) and in the operation of business-critical systems.
• Completed studies or further training in computer science or business informatics.
• Several years of experience in a comparable role.
• Knowledge of agile working methods (e.g. Scrum) as well as experience as a product owner or in a comparable role.
• Experience in partner and supplier management.

About Gi Group

Gi Group is part of Gi Group Holding, a global ecosystem of HR services and consulting that supports the development of the labour market and helps to change people's lives in 37 countries around the world.

In Switzerland we operate with the brands Gi Group, Grafton, BauTech, Gi Life Sciences and former Kelly Services. We are active in temporary, permanent and professional staffing as well as in a variety of complementary HR Services. With a direct presence in 35 locations across Switzerland and over 250 employees, we are one of the leading staffing companies in the Swiss recruitment market.

Gi Group is specialist for Temporary and Permanent staffing and your valuable partner for many other HR Solutions. We are changing lives by connecting candidates with companies, and we work every day to create value. Your Job, Our Work.