Flexible Global IT Onsite Support Engineer

D-ploy; Bubendorf; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible working conditions

Vouchers program

Referral program

Office refreshments

Professional advancement

International working environment

Company-sponsored events

Competitive salary

Zusammenfassung

D-ploy is seeking a dedicated IT Helpdesk professional to act as the main contact for end users, resolve software and hardware issues, and support VPN connectivity from Basel-Landschaft, Bubendorf. The role emphasizes customer-focused service and teamwork within an international environment.

Join a growing organization with flexible working conditions and opportunities for professional development while delivering value through reliable IT support and knowledge sharing.

Qualifikationen

• 1+ years’ experience in a similar IT support role.
• Good understanding of IT trends, products and solutions.
• In depth knowledge of Windows OS (Windows 7 & 10).
• Strong knowledge of Microsoft Office 365 applications.
• PC/Laptop hardware and peripherals, including printers.
• Mobile devices support.
• Basic knowledge of Active Directory.
• Basic knowledge of Exchange.
• Fluent German and English (written and spoken) communication.
• Criminal record extract not older than 3 months.
• Customer-focused with a service orientation.
• Ability to work independently and as part of a team.

Aufgaben

• Act as the main point of contact for end users with IT issues, requests or questions.
• Occasionally provide meeting and conferencing support to top-level management.
• Actively contribute to the knowledge database.
• Resolve software, hardware and device issues reported by end users.
• Support the troubleshooting of connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephony system.
• Remote access solution (VPN) implementation and support.
• Escalate service issues when required.
• Communication with end users as required, keeping them informed of ticket progress.
• Advise and train staff on computer operations and software applications.

Kenntnisse

Windows OS

Microsoft Office 365

PC/Laptop hardware

PC/Laptop peripherals

Mobile devices

Active Directory

Exchange

ITIL (advantage)

German language

English language

Jobbeschreibung

D-ploy is seeking a dedicated IT Helpdesk professional to act as the main contact for end users, resolve software and hardware issues, and support VPN connectivity from Basel-Landschaft, Bubendorf. The role emphasizes customer-focused service and teamwork within an international environment.

Join a growing organization with flexible working conditions and opportunities for professional development while delivering value through reliable IT support and knowledge sharing.