IT Support Engineer — 1st/2nd Line, On‑Site

Jobtailor; Fehraltorf; Vor Ort; CHF 80.000 - 100.000; Vollzeit

Zusammenfassung

Jobtailor in Switzerland seeks a dedicated IT Support Engineer to handle 1st- and 2nd-level incidents, triage tickets, and provide on-site assistance to users. You will manage user accounts, perform standard changes, and keep users informed on ticket status.

Fluency in German and good English, Microsoft ecosystem knowledge, Windows Server and Active Directory experience, and a customer-focused service orientation are required. Valid driving licence and willingness for on-site visits are expected.

Qualifikationen

• Completed vocational training as an IT specialist (Informatiker EFZ) or equivalent.
• Experience in 1st- and 2nd-level support, ideally at an IT service provider.
• Broad IT knowledge in Microsoft environments and standard software.
• Strong German (native) and English communication skills.

Aufgaben

• Logging, qualifying and triaging incoming tickets.
• Independent, solution-oriented handling of 1st-level incidents.
• Escalation of complex incidents to Systems Engineers.
• Performing standard changes in the Service Desk & onsite support.
• Maintenance and administration of user and computer accounts and access rights.
• Communicating with users about ticket status.
• On-site visits to support users.
• Shift-based availability to users by phone and email (Mon–Fri, 07:00–18:00).

Kenntnisse

German (native)

English (good)

Customer service

Communication

Reliability

Self-organization

Flexibility

Driving licence

Ausbildung

IT specialist EFZ (Informatiker EFZ)

Tools

Windows Server

Active Directory

Exchange Server

Citrix

Microsoft 365

Microsoft Office

Networking

Jobbeschreibung

Jobtailor in Switzerland seeks a dedicated IT Support Engineer to handle 1st- and 2nd-level incidents, triage tickets, and provide on-site assistance to users. You will manage user accounts, perform standard changes, and keep users informed on ticket status.

Fluency in German and good English, Microsoft ecosystem knowledge, Windows Server and Active Directory experience, and a customer-focused service orientation are required. Valid driving licence and willingness for on-site visits are expected.