ICT Support Engineer

RONAL AG; Härkingen; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Global company

Career development

Modern IT tools

International IT environment

Team culture

Zusammenfassung

RONAL GROUP, headquartered in Härkingen, Switzerland, seeks an ICT Support Engineer to deliver first- and second-level ICT support and ensure a secure, user-friendly IT environment.

You will work with colleagues across the business, support Microsoft 365 and endpoint management, and help improve ICT services while communicating in German and English. Travel occasionally may be required.

Qualifikationen

• Degree or vocational education in Information Technology or a related field.
• Experience in ICT Helpdesk, Service Desk, Desktop Support or Technical Support.
• Good knowledge of Windows operating systems, Microsoft 365 and modern workplace technologies.
• Experience with Microsoft Entra ID, Intune or comparable endpoint management is a plus.
• Experience with user administration, endpoint devices and ITSM platforms.
• Strong networking, VPN, IAM and endpoint security understanding.
• Strong troubleshooting, analytical and customer service skills.
• Fluent German and English, both spoken and written.
• Willingness to travel occasionally.

Aufgaben

• Provide first- and second-level ICT support via ticketing system, phone, e-mail and on-site.
• Diagnose and resolve hardware, software, Windows OS and workplace technology issues.
• Install, configure and maintain laptops, desktops, mobile devices, printers and other equipment.
• Support users with Microsoft 365 and standard business applications.
• Manage user onboarding, offboarding, accounts, access permissions and service requests.
• Record, prioritize and document incidents in the IT service management platform.
• Maintain ICT assets, licenses and device lifecycle records.
• Support endpoint management, software deployment and patch management.
• Provide remote and on-site support for offices, meeting rooms and rollouts.
• Create technical documentation and contribute to service improvements.

Kenntnisse

Windows operating systems

Microsoft 365

Troubleshooting

Customer service

English communication

German communication

Ausbildung

Degree or vocational education in Information Technology

Tools

Intune

Microsoft Entra ID

VPN

ITSM platforms

Ticketing systems

Jobbeschreibung

We are RONAL GROUP and our most important asset is our globally active team. With the right people by our side, our passion for what we do is what keeps the world moving.

ARE WE RIGHT FOR YOU - AND ARE YOU RIGHT FOR US?

Allow us to introduce ourselves: Founded in 1969, RONAL GROUP operates as a global company that prides itself on our multicultural mindset. From our headquarters in Härkingen, Switzerland, and beyond, we channel our passion into everything we do and are constantly setting new standards with our innovations. Our cutting-edge technology, creative design and the highest standards of quality are all part of what makes our customers as passionate about our work as we are. All around the world, our people know that teamwork is not just an empty concept to us, but a corporate culture we all live and breathe. We push our employees to thrive and be the best they can be in a motivational, respectful, and friendly environment. So how about it? Do you want to get your career off the ground with us?

We are looking for an ICT Support Engineer to join our head office in Härkingen, Switzerland. In this role, you will deliver first- and second-level ICT support, ensure reliable workplace services and contribute to a secure, modern and user-friendly IT environment. Working closely with colleagues across the business, internal IT teams and external service providers, you will help deliver an excellent end-user experience while continuously improving our ICT services.

YOUR RESPONSIBILITIES

• Provide first- and second-level ICT support via ticketing system, phone, e-mail and on-site
• Diagnose and resolve hardware, software, Windows operating systems and workplace technology issues
• Install, configure and maintain laptops, desktops, mobile devices, printers and other workplace equipment
• Support users with Microsoft 365, standard business applications and workplace technologies
• Manage user onboarding, offboarding, user accounts, access permissions and standard service requests
• Record, prioritize and document incidents and service requests in the IT service management platform
• Maintain ICT assets, licenses and device lifecycle records
• Support endpoint management, software deployment, patch management and endpoint security
• Provide remote and on-site support for offices, meeting rooms, rollouts and local implementations
• Create technical documentation and contribute to the continuous improvement of ICT services

YOUR PROFILE

• Degree or vocational education in Information Technology, ICT or a comparable technical discipline
• Experience in ICT Helpdesk, Service Desk, Desktop Support or Technical Support
• Good knowledge of Windows operating systems, Microsoft 365 and modern workplace technologies
• Experience with Microsoft Entra ID, Intune or comparable endpoint management solutions is an advantage
• Experience with user administration, endpoint devices and IT service management (ITSM) platforms
• Good understanding of networking, VPN, identity and access management (IAM) and endpoint security
• Strong troubleshooting, analytical and customer service skills
• Excellent communication skills with the ability to explain technical topics to non-technical users
• Fluent German and English, both spoken and written
• Willingness to travel occasionally

WHAT WE CAN OFFER YOU

• A challenging environment in a global company that leads the industry
• Attractive employment conditions, professional development and career growth opportunities
• Modern workplace technologies and the opportunity to work in an international IT environment
• A collaborative, supportive and forward-thinking team culture