Global Customer Operations Specialist

Coopers Group; Ticino; On-site; CHF 90,000 - 120,000; Full time

Job summary

Coopers Group in Switzerland (Ticino) seeks a Customer Order Specialist to coordinate with Sales, Operations, Supply Chain, and Trade Compliance to resolve complex customer requests. You will drive end-to-end processes from production planning to invoicing, ensuring accurate quotes, price lists, and on-time deliveries.

The role requires 3–5 years in commercial order handling, strong knowledge of Incoterms 2010 and export controls, advanced SAP SD skills, and fluent English and Italian.

Qualifications

• 3–5 years of professional experience in commercial order handling.
• Excellent communication in English and Italian.
• Advanced SAP user skills preferred.

Responsibilities

• Ensuring resolution of customer issues by coordinating with Sales, Operations, Supply Chain, Trade Compliance, and other teams.
• Recommending solutions and coordinating with related teams to ensure end-to-end handling (production, scheduling, quotes, price lists, invoicing).
• Keeping customers informed on issue status and clarifying doubts.

Skills

English and Italian mastery

Proactive mindset

Communication skills

Education

Commercial Administration/Processing

Tools

Microsoft Office

SAP SD

Outlook

Teams

Job description

Coopers Group in Switzerland (Ticino) seeks a Customer Order Specialist to coordinate with Sales, Operations, Supply Chain, and Trade Compliance to resolve complex customer requests. You will drive end-to-end processes from production planning to invoicing, ensuring accurate quotes, price lists, and on-time deliveries.

The role requires 3–5 years in commercial order handling, strong knowledge of Incoterms 2010 and export controls, advanced SAP SD skills, and fluent English and Italian.