German-Speaking Partner Tech Solutions Consultant

Recruitment By Ierotheos; Schweiz; On-site; CHF 18,000 - 31,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

transfer, hotel)

Relocation concierge service

Monthly performance bonus

More benefits

Job summary

Mercier Consultancy Group seeks a German-speaking Partner Technical Solutions Consultant to support partners with high-level technical guidance and relationship management. The role is based on-site in Sofia, Bulgaria, with a fully paid relocation package and relocation concierge to assist with documentation, housing, and settling in.

You will provide expert troubleshooting, maintain CRM records, and collaborate with cross-functional teams to improve service delivery while ensuring partner

Qualifications

• Native or fluent German (spoken and written).
• Proven experience in a technical support or customer support services role.
• Strong analytical thinking and problem-solving capabilities.
• Excellent communication skills with the ability to explain complex technical solutions clearly.
• Availability for on-site work in Sofia, Bulgaria.
• Valid EU passport (mandatory).

Responsibilities

• Act as the primary point of contact for technical inquiries within the customer support services ecosystem.
• Provide expert-level troubleshooting and technical resolution to partner organizations.
• Maintain a high level of customer satisfaction by delivering professional support in German.
• Collaborate with cross-functional departments to refine technical processes and service delivery.
• Document all partner interactions accurately within the CRM to ensure a seamless support experience.
• Identify opportunities for technical improvement and advocate for partner needs.
• Manage escalated issues with precision to ensure timely resolution and partnership continuity.

Skills

German language fluency

Technical support experience

Customer support experience

Strong communication skills

Analytical thinking

Problem-solving

Job description

Mercier Consultancy Group seeks a German-speaking Partner Technical Solutions Consultant to support partners with high-level technical guidance and relationship management. The role is based on-site in Sofia, Bulgaria, with a fully paid relocation package and relocation concierge to assist with documentation, housing, and settling in.

You will provide expert troubleshooting, maintain CRM records, and collaborate with cross-functional teams to improve service delivery while ensuring partner