German Customer Success Specialist - Hybrid (Chat & Email)

Cross Border Talents; Zürich; Hybrid; CHF 28.000 - 52.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance bonuses

Transportation provided

Relocation support

Career growth

Hybrid work model

Zusammenfassung

Cross Border Talents in Malta is seeking a German-speaking Customer Success Specialist to join our team. This role handles customer inquiries via email and live chat, with no phone calls required, in a hybrid setup.

The ideal candidate has a strong German (C2), up to 1 year in customer support, and keen communication and analytical skills. We offer relocation support, performance bonuses, and a hybrid work model to support work-life balance.

Qualifikationen

• C2 level proficiency in German.
• EU citizenship or Maltese Residency.
• 0-1 year experience in customer support.
• Strong leadership, analytical, and communication skills.

Aufgaben

• Respond to customer queries via email and live chat.
• Moderate user-generated content per policies.
• Identify fraud and keep the online environment secure.
• Log interactions and resolutions accurately.
• Collaborate with team to improve processes.
• Provide accurate information using the best tools.
• Meet personal and team support goals.
• Work with internal and client teams.
• Participate in training to ensure policy compliance.
• Support various workflows, clients and markets.

Kenntnisse

German C2

Customer support

Communication

Leadership

Analytical skills

Jobbeschreibung

Cross Border Talents in Malta is seeking a German-speaking Customer Success Specialist to join our team. This role handles customer inquiries via email and live chat, with no phone calls required, in a hybrid setup.

The ideal candidate has a strong German (C2), up to 1 year in customer support, and keen communication and analytical skills. We offer relocation support, performance bonuses, and a hybrid work model to support work-life balance.