German Customer Care Specialist — Remote Portugal (Relocation)

Cross Border Talents; Sankt Gallen; Remote; CHF 8.200 - 14.000; Vollzeit

Benefits dieser Stelle

Relocation support

Accommodation option

Remote work in Portugal

Zusammenfassung

Cross Border Talents seeks a Customer Support Representative to assist the German-speaking market from a remote location in Portugal. The role includes handling inquiries via email, chat, and phone, performing back-office tasks, and outbound calls to promote products and gather feedback.

The position offers 40 hours per week, 22 vacation days, and a relocation/accommodation package to support candidates moving from abroad.

Qualifikationen

• German-speaking market experience is a plus.
• Ability to respond to customer inquiries via multiple channels.
• Willingness to conduct outbound calls and back-office tasks.

Aufgaben

• Respond to customer requests via email, chat, forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Call users to speed up case resolution and improve communication.
• Perform back-office tasks that may involve outbound calls.
• Conduct outbound calls to promote products, collect feedback, and support customer success.
• Maintain accurate records using CRM tools.
• Achieve performance goals and respect deadlines.
• Provide operational feedback when needed.

Kenntnisse

German language

Customer support

CRM tools

Tools

CRM tools

Jobbeschreibung

Cross Border Talents seeks a Customer Support Representative to assist the German-speaking market from a remote location in Portugal. The role includes handling inquiries via email, chat, and phone, performing back-office tasks, and outbound calls to promote products and gather feedback.

The position offers 40 hours per week, 22 vacation days, and a relocation/accommodation package to support candidates moving from abroad.