Front Office Trainee — Luxury Hotel Career Growth

Mandarin Oriental Hotel Group Limited; Zürich; On-site; CHF 17,000 - 22,000; Full time

Benefits offered by this job

Colleague recognition programs

Learning and development programs

Promotion opportunities

Social events

Wellness programs

Job summary

Mandarin Oriental Savoy in Zurich is seeking a Front Office Trainee to join their team. The role involves providing excellent Front Desk service while ensuring guests have exceptional experiences from arrival to departure.

The ideal candidate is a student from a Swiss hotel management school with strong communication and organizational skills. Knowledge of luxury service is a must, along with fluency in German and English. Benefits include recognition programs and learning opportunities.

Qualifications

• Must be enrolled as a student in a Swiss hotel management school.
• Strong communication skills for handling guest feedback.
• Ability to organize and manage reservations effectively.
• Understanding of luxury service and willingness to excel.
• Must be open-minded and have a team-oriented mindset.
• Able to work under pressure with flexibility.
• Very good knowledge of German and English required.

Responsibilities

• Deliver exceptional arrival and departure experiences.
• Support billing and invoicing processes accurately.
• Build personal connections with guests.
• Ensure adherence to health and safety regulations.
• Manage administrative and operational tasks.
• Proactively identify upselling opportunities.

Skills

Communication skills

Organizational skills

Team spirit

German language

English language

Education

Enrolled in Swiss hotel management school

Job description

Mandarin Oriental Savoy in Zurich is seeking a Front Office Trainee to join their team. The role involves providing excellent Front Desk service while ensuring guests have exceptional experiences from arrival to departure.

The ideal candidate is a student from a Swiss hotel management school with strong communication and organizational skills. Knowledge of luxury service is a must, along with fluency in German and English. Benefits include recognition programs and learning opportunities.