Luxury Concierge: City Expert & VIP Guest Support

Mandarin Oriental Group; Zürich; On-site; CHF 70,000 - 90,000; Full time

Job summary

Mandarin Oriental Savoy, Zurich invites an experienced Concierge to join our Front of House team. You will deliver personalized, high-end service, anticipate guest needs, and coordinate with departments to ensure seamless guest experiences in a luxury setting.

Ideal candidates bring substantial upscale-hotel experience, exceptional communication in German and English, and a proactive, professional approach.

Qualifications

• Substantial experience in upscale hotels
• Quality driven with a passion for excellence
• Excellent forward planning and decision-making skills
• Organizational skills, high level of integrity and professionalism, reliable, courteous and with a good presentation
• Able to handle multiple tasks simultaneously, be enthusiastic and have initiative
• Excellent communication skills both written and verbal in German and English

Responsibilities

• Have an in-depth knowledge of directions, travel time, cost and various forms of transportation
• Maintain a constantly updated database with extensive information about city highlights
• Offering professional and personalized recommendations with thorough research to our guests
• Complying with the Legendary Quality Service Standards
• Monitoring arrivals, departures and stayovers to handle guest requests and complaints with specific, personalized attention to our guests
• Handling and follow up comments, enquiries and guest complaints from internal and external customers, ensuring that they are dealt with until full guest satisfaction is reached
• Encouraging efficient and effective inter-departmental communication to promote a climate of teamwork and motivation

Skills

German

English

Job description

Mandarin Oriental Savoy, Zurich invites an experienced Concierge to join our Front of House team. You will deliver personalized, high-end service, anticipate guest needs, and coordinate with departments to ensure seamless guest experiences in a luxury setting.

Ideal candidates bring substantial upscale-hotel experience, exceptional communication in German and English, and a proactive, professional approach.