Front Office Trainee (M/F/D)

Mandarin Oriental; Zürich; On-site; CHF 17,000 - 23,000; Full time

Benefits offered by this job

Colleague recognition programs

Learning and development programs

Promotion opportunities

Wellness programs

Job summary

Mandarin Oriental Savoy, Zurich is seeking a Front Office Trainee to join our luxury hotel team. Based in the heart of Zurich, you will deliver courteous front desk service, assist with reservations, and help guests with warmth and care.

Enrolled in a Swiss hotel management school, you will develop skills in luxury service while maintaining safety standards. Fluent German and English are required, with additional languages considered an advantage.

Qualifications

• Proactive in hospitality and guest relations.
• Excellent communication with guests and team members.
• Fluency in German and English required; other languages a plus.

Responsibilities

• Delivering exceptional front desk service with courteous, efficient handling of arrivals and departures.
• Assist with billing and invoicing processes accurately.
• Build genuine connections with guests and provide continuous care and warmth during stay.
• Adhere strictly to health and safety regulations.
• Support administrative and operational tasks while understanding our service standards.
• Identify up‑selling opportunities to enhance guest experience.

Skills

German language

English language

Guest service mindset

Communication skills

Education

Swiss hotel management school enrollment

Job description

We are looking for a Front Office Trainee to join our Front Office Team at Mandarin Oriental Savoy, Zurich.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city’s leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About The Job

Based at the Mandarin Oriental Savoy, Zurich within the Front Office Department, the Front Office Trainee will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Trainee reports to the Assistant Front Office Manager and Front Office Manager.

As Front Office Trainee, you will be responsible for the following tasks:

• Delivering exceptional arrival and departure experiences
• Supporting the billing and invoicing process with accuracy and efficiency
• Building genuine personal connections with guests and ensuring continuous care, comfort, and warmth throughout their stay
• Ensuring strict adherence to all health and safety regulations
• Managing a variety of administrative and operational tasks while maintaining a thorough understanding of our Mission Statement, Pillars, and service standards
• Proactively identifying opportunities for up‑selling and cross‑selling, encouraging guests to enjoy the full range of hotel facilities

As Front Office Trainee, We Expect From You

• Enrolled as a student in a Swiss hotel management school
• Warm welcoming personality with strong communication skills, both verbal and written - guests will approach you with both complaints and positive feedback, so you will always be open and approachable
• Good organisational skills with the ability to handle reservations
• Good understanding of luxury service and willingness to go the extra mile
• Expressiveness, open‑mindedness, and team spirit
• Ability to work under pressure and flexibility
• Very good knowledge of German and English. Further foreign language skills are an advantage

Our Front Office Trainee can look forward to the following world‑class benefits, including but not limited to:

• Colleague recognition and reward programs
• An exciting range of learning and development programs
• Opportunities for promotion and transfers worldwide
• Colleague social events and wellness programs

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