Front Desk Representative (100%)

The Kusnacht Practice AG; Zollikon; Vor Ort; CHF 60.000 - 75.000; Vollzeit

Zusammenfassung

Kusnacht Practice invites a warm, professional Front Desk Representative to welcome international clients and guests, ensuring the reception reflects our high standards.

You will handle calls, emails, meetings preparation and travel coordination with discretion, while supporting events and general admin tasks for a luxury health and rehab environment.

The role requires hospitality experience, German B2 and English C1, plus a flexible, team-oriented mindset.

Qualifikationen

• Minimum 2 years in reception/front desk/service role.
• Hospitality or 4- or 5-star hotel experience is a strong advantage.
• Excellent written and spoken German (B2) and English (C1).
• Additional languages are an advantage.
• Strong customer service and interpersonal skills.
• Confident and professional with international VIP/UHNWI clients.
• Excellent organisational and multitasking skills.
• Very good MS Office and MS Teams skills.
• High level of discretion, integrity and confidentiality.
• Eligible to work in Switzerland.
• Flexible, reliable and team-oriented personality.
• Willingness to work outside standard office hours when required.

Aufgaben

• Welcoming international VIP and UHNWI clients in a warm and professional manner.
• Ensuring smooth day-to-day reception and front desk operations.
• Managing calls, emails, mail, couriers in English and German.
• Preparing meeting rooms and reception areas.
• Serving food and beverages to clients and guests.
• Supporting internal functions, lunches and events.
• Providing general administrative support (invoicing, filing, scanning).
• Coordinating travel arrangements, shipments and concierge services.
• Managing office supplies, access badges, parking cards, keys.
• Supporting additional operational tasks as required.

Kenntnisse

Customer service

Interpersonal skills

Organisational skills

Multitasking

Discretion

Confidentiality

VIP client interaction

Team player

Flexibility

Reliability

MS Office

MS Teams

Ausbildung

Tools

MS Office

MS Teams

Jobbeschreibung

What are we looking for

Kusnacht Practice is a leading provider of premium mental health and rehabilitation services, working with an international and highly discerning clientele. We are looking for a warm, professional and service-oriented Front Desk Representative who enjoys creating an exceptional experience for our clients and guests. As our Front Desk Representative, you are one of the first points of contact for our international clients and guests. With professionalism, discretion and genuine hospitality, you ensure that our reception and office environment runs smoothly and reflects our high standards at all times.

Your Responsibilities

• Welcoming international VIP and UHNWI clients and guests in a warm and professional manner
• Ensuring smooth day-to-day reception and front desk operations
• Managing incoming calls, emails, mail, couriers and correspondence in English and German
• Preparing meeting rooms, lounges and reception areas and ensuring they are always welcoming and presentable
• Serving food and beverages to clients and guests
• Supporting and coordinating internal functions, company lunches and events
• Providing general administrative support, including invoicing, filing, scanning and document handling
• Coordinating travel arrangements, shipments and concierge services for clients and employees
• Managing office supplies, visitor badges, parking cards, keys and building access
• Supporting additional operational tasks as required

You are/have

You are a natural host who enjoys working with people and understands that excellent service is often found in the smallest details.

• At least 2 years of experience in a similar reception, front desk or service-oriented position
• Hospitality or 4- or 5-star hotel experience is a strong advantage
• Excellent written and spoken German B2 and English C1
• Additional languages are an advantage
• Strong customer service and interpersonal skills
• Confident and professional when interacting with international VIP and UHNWI clients
• Excellent organisational and multitasking skills
• Very good MS Office and MS Teams skills
• A high level of discretion, integrity and confidentiality
• Eligible to work in Switzerland
• Flexible, reliable and team-oriented personality
• Willingness to work outside standard office hours when operationally required

What we offer

This role provides a unique opportunity to be part of an international, high-end environment where service excellence and professionalism are at the heart of everything we do. You will work alongside a motivated and supportive team, benefit from a thorough induction, and be part of a collaborative and respectful workplace culture. We value openness, trust, and shared commitment, and offer you the chance to make a meaningful impact in a company with a clear mission: helping people achieve lasting change.