FRONT DESK REPRESENTATIVE

Kusnacht Practice; Zollikon; Vor Ort; CHF 55.000 - 75.000; Vollzeit

Zusammenfassung

Kusnacht Practice is seeking a Front Desk Representative to warmly welcome international VIP clients and guests, ensuring discretion and a seamless experience in a professional environment.

You will manage reception, calls, emails, room prep, and hospitality services while coordinating internal events and administrative tasks with a strong emphasis on service quality and confidentiality.

Qualifikationen

• Minimum 2 years in a reception/front desk or service role.
• Hospitality or luxury-hotel experience is a strong plus.
• Fluent written/spoken German (B2) and English (C1) required.
• Additional languages are advantageous.
• Excellent customer service and interpersonal skills.
• Discretion, integrity and confidentiality are essential.

Aufgaben

• Welcome international VIPs and guests in a warm, professional manner.
• Ensure smooth day-to-day reception and front desk operations.
• Handle calls, emails, mail, couriers and correspondence in English and German.
• Prepare meeting rooms and reception areas; keep them welcoming.
• Serve food and beverages to clients and guests as needed.
• Support internal functions, lunches and events.
• Provide general admin tasks: invoicing, filing, scanning, document handling.
• Coordinate travel, shipments and concierge services for clients and staff.
• Manage office supplies, visitor badges, parking cards, keys and access.
• Support additional operational tasks as required.

Kenntnisse

Customer service

Interpersonal skills

Multitasking

Discretion

German language

English language

Organisational skills

Discretion & confidentiality

Tools

MS Office

MS Teams

Jobbeschreibung

Kusnacht Practice is a leading provider of premium mental health and rehabilitation services. We are looking for a warm, professional and service-oriented Front Desk Representative to welcome our international clients and guests and ensure a seamless experience with discretion and genuine hospitality.

Your Responsibilities

• Welcoming international VIP and UHNWI clients and guests in a warm and professional manner
• Ensuring smooth day-to-day reception and front desk operations
• Managing incoming calls, emails, mail, couriers and correspondence in English and German
• Preparing meeting rooms, lounges and reception areas and ensuring they are always welcoming and presentable
• Serving food and beverages to clients and guests
• Supporting and coordinating internal functions, company lunches and events
• Providing general administrative support, including invoicing, filing, scanning and document handling
• Coordinating travel arrangements, shipments and concierge services for clients and employees
• Managing office supplies, visitor badges, parking cards, keys and building access
• Supporting additional operational tasks as required

You are/have

You are a natural host who enjoys working with people and understands that excellent service is often found in the smallest details.

• At least 2 years of experience in a similar reception, front desk or service-oriented position
• Hospitality or 4- or 5-star hotel experience is a strong advantage
• Excellent written and spoken German B2 and English C1
• Additional languages are an advantage
• Strong customer service and interpersonal skills
• Confident and professional when interacting with international VIP and UHNWI clients
• Excellent organisational and multitasking skills
• Very good MS Office and MS Teams skills
• A high level of discretion, integrity and confidentiality
• Eligible to work in Switzerland
• Flexible, reliable and team-oriented personality
• Willingness to work outside standard office hours when operationally required

What we offer

This role provides a unique opportunity to be part of an international, high-end environment where service excellence and professionalism are at the heart of everything we do. You will work alongside a motivated and supportive team, benefit from a thorough induction, and be part of a collaborative and respectful workplace culture. We value openness, trust, and shared commitment, and offer you the chance to make a meaningful impact in a company with a clear mission: helping people achieve lasting change.