Fine Dining Restaurant Manager — Lead Impeccable Guest Service

Mandarin Oriental Group; Zürich; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Swiss Deluxe Rates

Job summary

Mandarin Oriental Savoy, Zurich is seeking a Restaurant Manager - Fine Dining to lead the Orsini Service team and ensure impeccable guest service within a luxury environment. You will oversee daily service, rosters and training, maintain the highest quality standards, resolve guest concerns with discretion, and collaborate across departments to deliver memorable dining experiences.

2–3 years in upscale hotels or catering, strong leadership, fluent German and English, excellent presentation, and

Qualifications

• Completed vocational training in the upscale hotel or catering industry.
• Leadership, organizational skills and ability to lead a diverse team with discipline.
• Excellent manners, presentation and guest handling skills.
• Fluency in German and English; additional languages are a plus.

Responsibilities

• Lead the Orsini Service team to deliver impeccable service.
• Oversee rosters and holiday planning; manage daily service flow.
• Ensure smooth guest experiences and address guest feedback professionally.
• Collaborate with all departments to maintain high quality standards.
• Develop employees through coaching and performance reviews.
• Drive guest service initiatives and opportunities for upselling.

Skills

Leadership

Team leadership

German language

English language

Guest service

Communication skills

Education

Upscale hotel/catering training

Tools

Cash register systems

Job description

Mandarin Oriental Savoy, Zurich is seeking a Restaurant Manager - Fine Dining to lead the Orsini Service team and ensure impeccable guest service within a luxury environment. You will oversee daily service, rosters and training, maintain the highest quality standards, resolve guest concerns with discretion, and collaborate across departments to deliver memorable dining experiences.

2–3 years in upscale hotels or catering, strong leadership, fluent German and English, excellent presentation, and