Restaurant Manager - Fine Dining (M/F/D)

Mandarin Oriental; Zürich; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Swiss Deluxe Rates

Job summary

Mandarin Oriental Savoy, Zurich is seeking a Restaurant Manager - Fine Dining to lead the Orsini Service team and ensure impeccable guest service within a luxury environment. You will oversee daily service, rosters and training, maintain the highest quality standards, resolve guest concerns with discretion, and collaborate across departments to deliver memorable dining experiences.

2–3 years in upscale hotels or catering, strong leadership, fluent German and English, excellent presentation, and

Qualifications

• Completed vocational training in the upscale hotel or catering industry.
• Leadership, organizational skills and ability to lead a diverse team with discipline.
• Excellent manners, presentation and guest handling skills.
• Fluency in German and English; additional languages are a plus.

Responsibilities

• Lead the Orsini Service team to deliver impeccable service.
• Oversee rosters and holiday planning; manage daily service flow.
• Ensure smooth guest experiences and address guest feedback professionally.
• Collaborate with all departments to maintain high quality standards.
• Develop employees through coaching and performance reviews.
• Drive guest service initiatives and opportunities for upselling.

Skills

Leadership

Team leadership

German language

English language

Guest service

Communication skills

Education

Upscale hotel/catering training

Tools

Cash register systems

Job description

Mandarin Oriental Savoy, Zurich is looking for a Restaurant Manager - Fine Dining to join our Orsini Team!

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About The Job

Based at the Mandarin Oriental Savoy, Zurich within the RB&E (Restaurants, Bars & Experiences) Department in Zurich, the Restaurant Manager - Fine Dining is responsible for leading the Orsini Service team to always provide impeccable service to guests. The Restaurant Manager - Fine Dining reports to the Assistant Director of RB&E (Restaurants, Bars & Experiences).

As Restaurant Manager - Fine Dining you are responsible for the following duties:

• Supporting and representing the Assistant Director of RB&E (Restaurants, Bars & Experiences) for the service area in the absence and being the contact person for the Restaurant Team
• Creation and control of rosters and holiday planning
• Guaranteeing smooth and guest-oriented work processes in close cooperation with all the departments of the house
• Promoting the development of employees, conducting feedbacks and appraisal interviews
• Coordination of the daily restaurant work to ensure a smooth service process according to our quality standards
• Personal care and advice for our guests
• Ensuring guests satisfaction with the highest quality standards and professional handling of guest complaints
• Innovating and strategizing the guest service and sales opportunities
• Project and administrative task management

As Restaurant Manager - Fine Dining we expect from you:

• Completed vocational training in the upscale hotel or catering industry, ideally 2-3 years of professional experience in a similar position
• Leadership, organizational skills and the ability to lead a team of employees from different cultures with sensitivity and discipline
• Expressiveness, open-mindedness and team spirit
• Written and verbal communication skills - guests will come to you with both complaints and positive feedback
• High quality awareness and a sense for trends
• Good computer skills and knowledge of various cash register systems
• Excellent manners and well-groomed appearance, as well as a positive charisma
• Resilience and flexibility - your position will include night, weekend and holiday shifts
• Very good knowledge of German and English, additional foreign language skills are an advantage

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates.

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