Field Service Coordinator — Customer Success & Planning

ABB; Zuzwil (SG); Sur place; CHF 75 000 - 110 000; Plein temps

Résumé du poste

ABB is seeking a Service Operations Coordinator to on-site coordinate service activities and serve as the primary contact for customers during service execution, ensuring alignment with ABB and customer requirements.

You will plan on-site service visits, allocate Field Service Engineers, monitor documentation, verify service reports for quality, and ensure contractual compliance. Fluency in German and English is required.

Qualifications

• Salesforce Field Service knowledge with dispatch experience.
• Experience in service planning, project management and document control.
• Excellent organizational and planning skills with high reliability.
• Understanding of legal and regulatory requirements related to service delivery.
• Passion for customer service excellence and continuous process improvement.
• Fluent in German and English, both written and spoken.

Responsabilités

• Plan and coordinate on-site service activities in compliance with legal regulations and contractual requirements.
• Monitor completion of service visits and ensure documentation and project records are completed in a timely manner.
• Review and verify service reports for quality assurance and identify deviations.
• Plan and allocate resources, including Field Service Engineers, to maximize customer service performance and contractual compliance.

Connaissances

Salesforce Field Service

Service coordination

Project management

Document control

Organizational skills

Regulatory knowledge

Customer service

German language

English language

Description du poste

ABB is seeking a Service Operations Coordinator to on-site coordinate service activities and serve as the primary contact for customers during service execution, ensuring alignment with ABB and customer requirements.

You will plan on-site service visits, allocate Field Service Engineers, monitor documentation, verify service reports for quality, and ensure contractual compliance. Fluency in German and English is required.