Service Coordinator 80 - 100% (f/m/d)

ABB; Baden; On-site; CHF 90,000 - 120,000; Full time

Job summary

ABB is seeking a Service Operations Coordinator in Baden, Switzerland, to manage on-site service activities and act as the primary customer contact during service executions. You will coordinate resources, ensure documentation is complete, and uphold ABB and customer requirements.

Ideal candidates will have strong knowledge of service planning, dispatching, and Salesforce Field Service, plus fluency in German and English. This role reports to the Service Operations Manager.

Qualifications

• Experience with on-site service coordination and dispatch.
• Knowledge of service planning and project management.
• Strong organizational and planning abilities with attention to detail.
• Understanding of legal/regulatory requirements for service delivery.
• Fluent in German and English (written and spoken).

Responsibilities

• Plan and coordinate on-site service activities in compliance with regulations and contracts.
• Monitor completion of service visits and ensure timely documentation and records.
• Review and verify service reports for quality assurance and identify deviations.
• Plan and allocate resources, including Field Service Engineers, to maximize performance and compliance.

Skills

Service coordination

Dispatching

Project management

Document control

Organizational planning

Regulatory compliance

Customer service excellence

German & English fluency

Tools

Salesforce Field Service (FSL)

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Operations Manager

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In this role, you will coordinate on-site service activities and ensure they are carried out in accordance with ABB and customer requirements. On a daily basis, you will act as the primary point of contact for customers during the execution of service assignments. You will contribute your expertise by providing responsive service coordination and exceeding customer expectations.

Your will be responsible for

• Planning and coordinate on-site service activities in compliance with legal regulations and contractual requirements.
• Monitoring the completion of service visits and ensure that all documentation and project records are completed in a timely manner.
• Reviewing and verify service reports for quality assurance purposes and identify any deviations.
• Planning and allocate resources, including Field Service Engineers, to maximize customer service performance and contractual compliance.

Qualifications For The Role

• Strong knowledge of Salesforce Field Service (FSL) with hands‑on experience in service coordination and dispatching.
• Proven experience in service planning, project management, and document control.
• Excellent organizational and planning skills, with strong attention to detail and a high level of reliability.
• Solid understanding of legal and regulatory requirements related to service delivery and project execution.
• Passion for customer service excellence and continuous process improvement.
• Fluent in German and English, both written and spoken.

The recruitment process is managed by Talent Partner Emma Aslani

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.