Europe Account Manager - Customer Success & Sales

ELP Consult Ltd.; Basel; Remote; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Zusammenfassung

ELP Consult Ltd. in Basel, Switzerland, is seeking an Account Manager to support sales and customer service across Europe. You will ensure customer needs are addressed promptly while delivering the highest level of service.

The role focuses on building relationships and providing solutions in a fast-paced, goal-driven environment. Ideal candidates hold a Bachelor's degree in biology or related field, with 1+ year in sales support or customer service, and possess outstanding organizational and

Qualifikationen

• Bachelor’s degree in biology or related discipline.
• 1+ year of experience in sales support, inside sales, or customer service.
• Outstanding organizational skills with the utmost attention to detail.
• Exceptional communication skills and professional presence.
• Innovative problem solver, results minded and solution focused.
• Effective team player with the ability to work independently.
• Highly organized and able to efficiently multitask.
• Passion to positively promote and drive success on company initiatives.
• As an international company, we require English as an asset. Knowledge of French or German is an advantage.

Aufgaben

• Confer with customers by phone, email and livechat in a timely, friendly and professional manner and provide information about products and services, take and enter orders, and obtain details of inquiries or comments.
• Build a rapport and long-lasting relationship with customers and provide innovative solutions to their needs and challenges along with exceptional customer service experience.
• Collaborate with internal functions to ensure customer requests and questions are handled appropriately and promptly.
• Take ownership of customer database; research accounts, identify key players and generate interest
• Solicit with commercial team sales leads from customer phone calls.
• Assist with marketing data collection and campaigns.
• Perform customer support projects and other duties assigned.

Kenntnisse

Organizational skills

Communication skills

Problem solving

Teamwork

Multitasking

Independent work

Attention to detail

Sales support experience

Ausbildung

Bachelor's degree in biology or related field

Jobbeschreibung

ELP Consult Ltd. in Basel, Switzerland, is seeking an Account Manager to support sales and customer service across Europe. You will ensure customer needs are addressed promptly while delivering the highest level of service.

The role focuses on building relationships and providing solutions in a fast-paced, goal-driven environment. Ideal candidates hold a Bachelor's degree in biology or related field, with 1+ year in sales support or customer service, and possess outstanding organizational and