Account Manager Switzerland – Customer Success, LHH Career Transition & Mobility

LHH; Zürich; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Growth opportunities

Learning culture

PTO

Paid holidays

Permanent contract

Zusammenfassung

LHH Swiss is seeking an Account Manager who will cultivate and expand strategic client relationships across HR services and related industries in a hybrid Zurich/Lausanne setting. You will ensure delivery of high-quality services, manage contractual obligations, and drive revenue growth while maintaining accurate account records in Salesforce.

Fluent English and German or Swiss-German are required; French is a plus.

Qualifikationen

• Proven experience in account management across HR services, education, coaching, consulting.
• Experience in design and delivery of HR solutions and projects.
• Strong project management skills and KPI delivery.
• Experience with Salesforce and other CRM platforms.
• Excellent communication, negotiation, and presentation abilities.
• Problem-solving mindset with process-improvement focus.

Aufgaben

• Develop and maintain strong relationships with key internal and external stakeholders.
• Responsibility for providing financial target assigned to accounts
• Manage customer accounts, ensuring timely and high-standard fulfillment of deliverables.
• Plan and implement projects to meet specific contractual deliverables and KPIs.
• Maintain regular reporting and up-to-date account records using CRM systems such as Salesforce.
• Engage directly with clients to understand their needs and ensure satisfaction.
• Communicate continually with stakeholders to manage expectations and update them on account or project status.
• Identify problems and opportunities for process improvement to enhance service delivery and client satisfaction.
• Focus on maximizing share of wallet and market share to drive revenue growth.
• Adhere to the full contract management process, including contract reviews and renewals.
• Drive initiatives focused on delivering world-class client experiences, emphasizing quality and delivery excellence.

Kenntnisse

Account management

Salesforce

Client relationships

Communication skills

Project management

Negotiation

Tools

Salesforce CRM

CRM platforms

Jobbeschreibung

As an Account Manager at our company, you will play a critical role in managing and enhancing our customer relationships. This position requires a proactive approach to account management, ensuring the delivery of high-quality services and meeting all project and contractual obligations. You will be pivotal in maintaining the company’s reputation for excellence, driving revenue growth, and ensuring a seamless client experience.

Reporting Relationships:

• Cluster Head of Customer Success

Location:

• Hybrid work model
• Assigned to Zürich or Lausanne
• Residence in Switzerland

Travel:

• Up to 15% within Switzerland

Languages:

• Fluency in English
• Fluency in German/Swiss-German
• Ideally Fluency in French

In this role you can expect to

• Develop and maintain strong relationships with key internal and external stakeholders.
• Responsibility for providing financial target assigned to accounts
• Manage customer accounts, ensuring timely and high-standard fulfillment of deliverables.
• Plan and implement projects to meet specific contractual deliverables and KPIs.
• Maintain regular reporting and up-to-date account records using CRM systems such as Salesforce.
• Engage directly with clients to understand their needs and ensure satisfaction.
• Communicate continually with stakeholders to manage expectations and update them on account or project status.
• Identify problems and opportunities for process improvement to enhance service delivery and client satisfaction.
• Focus on maximizing share of wallet and market share to drive revenue growth.
• Adhere to the full contract management process, including contract reviews and renewals.
• Drive initiatives focused on delivering world-class client experiences, emphasizing quality and delivery excellence.

All About You

• Proven experience in account management, particularly within industries such as HR-Services, Education, Coaching & Consulting, Professional Services and related.
• Experience in the design and delivery of HR solutions and projects
• Strong capability in project management and meeting KPIs.
• Experience in CRM platforms, especially Salesforce.
• Demonstrated ability to manage and grow client relationships.
• Excellent communication, negotiation, and presentation skills.
• Problem-solving mindset with a focus on process improvement.

What we offer

• Growth opportunities within a HR Solutions global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives
• Additional benefits including PTO, Paid Holidays, and more
• Contract Type: permanent unlimited

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.