Onsite Field IT Support Engineer (L1)

Sharp Brains; Basel; Vor Ort; CHF 52.000 - 78.000; Vollzeit

Zusammenfassung

Sharp Brains in Basel seeks a hands-on Desktop Support Specialist (L1) to join our on-site Dispatch On-Demand network in Switzerland. The role focuses on Windows desktop support, EUC, hardware deployment, and field IT tasks at retail locations.

The engineer performs onsite installation, connectivity checks, documentation, and coordination with a remote retail IT team, ensuring sign-off on completion and proper setup of all devices.

Qualifikationen

• Experience in desktop support and field IT operations.
• Hands-on troubleshooting of Windows devices.
• Ability to install and configure networking equipment.
• Familiarity with retail IT environments beneficial.

Aufgaben

• Uninstall sales-area IT equipment, including tills/MPOs and associated peripherals.
• Create an accurate inventory/list of all devices removed.
• Capture and share required equipment, back-office, and rack-cabinet photographs with the remote retail team via WhatsApp.
• Complete the onsite checklist and obtain the required site sign-off.
• Install Cisco Meraki Router, Switch, and Access Point in the rack cabinet.
• Coordinate with the electrician for ceiling-mounted Access Point installation.
• Connect Meraki equipment to the ISP router and verify network connectivity.
• Connect and organize network equipment and cabling.
• Maintain a clean and properly organized rack cabinet.
• Attach the network blueprint/documentation to the rack cabinet door.
• Install tills and all associated peripheral devices at the sales desk.
• Connect tills, payment terminals, and fiscal printers to the network according to instructions from the remote retail team.
• Assist the remote team with testing and validating the tills.
• Configure a Surface laptop with the store email account.
• Connect and configure the A4 network printer.
• Install the printer on tills and the Surface laptop and perform test prints.
• Connect iPads to the store network.
• Configure and test the Click & Collect receipt printer on both iPads.
• Connect Music and Video MIB devices to the network.
• Coordinate with the remote retail team to ensure store music and TV/video services are operational.
• Connect People Counter and CCTV systems to the network.
• Tidy and organize rack-cabinet and sales-desk cabling.
• Take and share all requested installation/completion photographs.
• Complete the onsite checklist accurately.
• Obtain final sign-off from the Store Manager.
• Share the signed checklist and required documentation with the remote retail team before leaving the site.

Kenntnisse

Desktop Support

EUC

Onsite troubleshooting

Documentation

Strong communication

Independent work

Tools

Cisco Meraki

Router

Switch

LAN

Jobbeschreibung

Sharp Brains in Basel seeks a hands-on Desktop Support Specialist (L1) to join our on-site Dispatch On-Demand network in Switzerland. The role focuses on Windows desktop support, EUC, hardware deployment, and field IT tasks at retail locations.

The engineer performs onsite installation, connectivity checks, documentation, and coordination with a remote retail IT team, ensuring sign-off on completion and proper setup of all devices.