Customer Service Specialist – Technical / ONP 100%

Who is Hiring; Biel; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Monthly bonus

Up to 20% home office

5 weeks holiday

Modern working environment

Pension provision

Free mobile subscription

Exclusive offers & discounts

Zusammenfassung

Who is Hiring is seeking a Customer Service Specialist -- Technical & ONP in Biel. You will handle technical mobile support enquiries, porting of numbers (MNP/FNP), and collaborate with internal teams to ensure a smooth customer experience.

Fluent German and good English are required; French and/or Italian are an advantage. A modern contact centre in Biel offers a dynamic environment with strong social benefits and flexible options.

Qualifikationen

• Basic training with EFZ qualification or comparable technical education.
• Strong analytical thinking, willingness to learn, and a structured, solution-oriented working style.
• Fluent German in spoken and written form with good English skills; French and/or Italian are advantageous.

Aufgaben

• Handle customer enquiries and tickets requiring in-depth technical analysis.
• Diagnose and resolve issues related to calls, SMS, mobile data, roaming, voicemail, SIM/eSIM, and other mobile services.
• Check in technical tools and internal systems for accurate case handling.
• Manage porting enquiries for mobile and fixed networks (MNP/FNP).
• Analyze and resolve rejected, blocked, or faulty portings and ensure activations and transfers.

Kenntnisse

Analytical thinking

Willingness to learn

Structured work style

Reliability

Communication skills

Punctuality

Ausbildung

EFZ qualification or comparable technical education

Jobbeschreibung

Customer Service Specialist -- Technical / ONP 100%

Are you a committed team player who quickly recognises customer needs and delivers straightforward solutions? Do you share our values, focus on the essentials, and always keep your promises? Then you are a perfect fit for our modern Contact Centre in Biel!

As a Customer Service Specialist -- Technical & ONP, you are responsible for handling customer enquiries in the area of technical mobile support as well as number portability.

Your tasks

• Handling customer enquiries and tickets that require in-depth technical analysis.


• Diagnosing and resolving issues related to calls, SMS, mobile data, roaming, voicemail, SIM/eSIM, and other mobile services.


• Performing the necessary checks in various technical tools and internal systems.


• Handling enquiries related to the porting of mobile and fixed network numbers (MNP/FNP).


• Analysing and resolving rejected, blocked, or faulty portings.


• Ensuring follow-up of activations, number transfers, and work orders.


• Contacting customers when additional information or verifications are required.


• Collaborating with internal teams such as Customer Care, Retention, Back Office, Service Solution, and IT.


• Escalating complex incidents to the responsible specialist departments when necessary.


• Clear and complete documentation of each handling in the internal tools.


• Ensuring compliance with processes, deadlines, and quality standards.


• Contributing to the continuous improvement of processes and the identification of recurring problems.


• Ensuring a professional, efficient, and solution-oriented customer experience, ideally at the first contact.

Your profile

• Basic training with EFZ qualification or comparable technical education.


• Strong analytical thinking skills, high willingness to learn, and a structured, solution-oriented working style.


• Fluent German in spoken and written form as well as good English skills; French and/or Italian are advantageous.


• Great interest in digital tools and the telecommunications industry

Your personal qualities

• reliability


• communication skills


• punctuality

We offer

• Monthly bonus from the 3rd national language Monthly salary paid in 13 instalments Up to 20% home office depending on the area of responsibility 5 weeks holiday A modern and inspiring working environment Strong social benefits as well as flexible and advantageous pension provision Free mobile subscription valid throughout Europe Exclusive offers and discounts on our products and services Workplace: Biel

Have you always dreamed of working in a unique and diverse environment? Then we definitely want to get to know you!

A criminal record extract without entries as well as a debt enforcement office certificate are required upon employment.