Customer Care Advisor (DE/FR)

Salt Mobile; Biel; Hybrid; CHF 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

13th month salary

Annual bonus

Pension plan

5 weeks holiday

Home office 20%

Free mobile subscription

Employee discounts

Zusammenfassung

Salt Mobile in Biel/Bienne is seeking a Customer Care Advisor (DE/FR) to secure and grow existing business relationships across Switzerland, with emphasis on the German-speaking market.

You will deliver personal, first-level support for mobile, Internet, and fixed network; handle inquiries from fleet managers and partners; advise on invoices, contracts and technical issues like SIP trunk and SD-WAN. Fluency in German and French required.

Qualifikationen

• At least 2 years of experience in telephone sales or customer service, preferably B2B telecom.
• Knowledge of modern communication technologies (e.g. SIP trunk, vPBX, SD-WAN).
• Strong teamwork and proactive information-seeking abilities.

Aufgaben

• Manage an existing portfolio of business customers across Switzerland.
• Provide first-level support for mobile, Internet, and fixed network.
• Handle inquiries from fleet managers, account managers and partners per SLAs.
• Advise customers on invoices, contracts and technical issues (SIP trunk, vPBX, SD-WAN).
• Contribute to customer satisfaction and loyalty through quick, solution-oriented service.

Kenntnisse

German fluent

French communication

Team player

Structured & organized

Tools

CRM (SAP)

MS Office

Jobbeschreibung

In the business customer department at Salt, we bring companies closer to the world of telecommunications and inspire with simplicity and commitment. At Salt Business, it is a valuable difference to be a personal and dedicated contact for the customer, compared to standard support through a call centre.

Customer Care Advisor (DE/FR)

For our location in Biel/Bienne, we are looking for employees who will secure and expand business relationships with existing customers in the German-speaking part of Switzerland in the long term.

Your tasks

• You take responsibility for an existing portfolio of business customers throughout Switzerland.
• You offer your customers personal, competent first-level support in the areas of mobile communications, internet access and fixed network.
• You handle incoming and outgoing enquiries (telephone, e-mail, letters) from fleet managers, account managers and partners -- always adhering to our service level agreements and quality standards.
• You advise customers on our products and services and support them with questions about invoices, contracts and technical issues (e.g. SIP trunk, vPBX, SD-WAN).
• You actively contribute to customer satisfaction and loyalty by acting quickly, solution-oriented and professionally.

What you bring

• You have at least 2 years of experience in telephone sales or customer service, preferably in a B2B telecom environment, with knowledge of modern communication technologies (e.g. SIP trunk, vPBX, SD-WAN).
• You are a strong team player and proactively seek advice and information;
• Your convincing and winning manner makes you a welcome business partner.
• You work in a structured and methodical way and are able to react and reprioritise tasks when necessary.

Computer skills: MS Office applications (Outlook, Word, Excel). Good knowledge of CRM or billing systems (SAP), quick comprehension when using specific tools.

Social skills: Able to build trust, both in relationships with customers and with your colleagues. You communicate fluently in German (spoken and written) and can also communicate confidently in French. Additional language skills such as English or Italian are a plus.

What we offer

• Modern and ergonomic workplace in a dynamic and collegial environment
• 13th month salary
• Annual bonus (based on personal performance)
• Advantageous pension fund and social insurance
• 5 weeks holiday
• Home office up to 20% possible
• Free mobile phone subscription including roaming throughout the entire EU zone
• Various offers and discounts on our products
• Attractive employee discounts with our partners

Have you always dreamed of working in a refreshingly unique and diverse environment? Then we definitely want to get to know you.