Customer Service Representative (Geneva)

Center for Disability Rights; Genf; Vor Ort; CHF 50.000 - 70.000; Vollzeit

Zusammenfassung

The Center for Disability Rights in Switzerland seeks a candidate to provide administrative and technical customer service assistance to various departments and consumers. Responsibilities include handling incoming calls, processing voicemails, and addressing tickets efficiently.

Qualifications include a High School Diploma and at least one year of customer service and call center experience. Bilingual candidates (English/Spanish) are preferred. CDR values diversity and encourages people with disabilities to apply.

Qualifikationen

• 1 year of customer service experience.
• 1 year of call center experience.
• Bilingual English/Spanish preferred.

Aufgaben

• Provide administrative and technical customer service assistance.
• Answer incoming telephone calls and refer calls appropriately.
• Process voicemails and address assigned tickets within timeframe.
• Greet consumers, attendants, and the public.

Kenntnisse

Microsoft Office Word

Microsoft Access

Microsoft Outlook

Verbal communication skills

Written communication skills

Ability to manage multiple projects

Ability to learn in-house software

Ability to work independently

Ausbildung

High School Diploma or GED

Jobbeschreibung

Summary

Provide administrative and technical customer service assistance to various departments, attendants, and consumers.

Duties

1. Answer incoming telephone calls, screen calls, and refer calls to the proper manager or handler.
2. Process voicemails for the Pooled Trust using Web‑Office and call consumers back.
3. Address all assigned tickets within the expected time frame.
4. Greet consumers, attendants, and the public.
5. May perform other duties or projects as assigned.

Skills

• Microsoft Office Word, Access, Outlook
• Ability to learn company in‑house software
• Good verbal and written communication skills
• Ability to manage multiple projects simultaneously
• Ability to work independently with minimum supervision

Qualifications

Education Requirements

• High School Diploma or General Education Degree (GED)

Experience Requirements

• 1 year customer service experience
• 1 year call center experience
• Bilingual English/Spanish preferred

Equal Employment Opportunity Statement

The Center for Disability Rights strives to be a participant controlled, cross‑disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.