Customer Service Executive

IWG plc; Vaud; Vor Ort; CHF 55.000 - 75.000; Vollzeit

Zusammenfassung

IWG plc in Vaud, Switzerland is seeking a Community Associate (M/W) to welcome guests, handle front desk duties, and support customers with administrative tasks.

The role involves coordinating events, maintaining center standards, and assisting with center operations in a dynamic, client-focused environment.

Qualifikationen

• Fluent in German and French plus English, written and spoken.
• Strong customer service and communication skills.
• Willing to be flexible and work independently to support customers.
• Reception or front desk experience is beneficial.

Aufgaben

• Greet customers and guests in our business center.
• Assist in proactive customer retention and satisfaction.
• Provide administrative and operational support for customers’ requests.
• Perform general reception tasks: mail, switchboard, and office materials.
• Organize and coordinate events and community activities.
• Center management: ensure quality, cleaning, and maintenance.
• Manage opening and closing routines for the center.
• Set up office and conference rooms.

Kenntnisse

German

French

English

Customer service

Communication

Reception experience

Ausbildung

Vocational training

Tools

MS Office 365

Jobbeschreibung

Community Associate (M/W)

Your tasks:

• Greeting customers and guests in our Business Center
• Assist in proactive customer retention, satisfaction and resulting success within our business center
• Administrative and operational support for our customers with their requests
• General reception activities, such as processing incoming and outgoing mail, supervising the switchboard and procuring office materials
• Organization/coordination of events and community events

Center Management

• Quality management and compliance with our Regus standards
• Coordinate daily cleaning performance as well as required center maintenance activities
• Daily routines for opening and closing the business center
• Set up of our office and conference rooms

Your profile

• High self‑motivation and performance orientation, as well as flexible and independent work
• Diplomatic, tactful and calm when dealing with customer problems and escalations
• Open to challenges and changes (can‑do mentality)
• Very good knowledge of German/French and English, both written and spoken
• Successfully completed vocational training, gladly also beginners
• Preference to work for and with people
• A well‑groomed external appearance is a matter of course
• Strong communication skills and service‑oriented approach
• Proficient in MS Office 365

Up to the challenge? Apply now.