Customer Service Executive

IWG plc; Schweiz; Vor Ort; CHF 50.000 - 70.000; Vollzeit

Zusammenfassung

IWG plc is looking for a Community Associate in Switzerland to provide excellent front desk and customer management in their business centers. Responsibilities include welcoming clients, aiding in customer satisfaction, managing office operations, and ensuring compliance with Regus standards. Ideal candidates are motivated, proficient in German, French, and English, and have vocational training. Opportunities for advancement through training programs are available.

Qualifikationen

• High self-motivation and performance orientation with flexible and independent work.
• Diplomatic and tactful when handling customer problems.
• Strong communication skills with a service-oriented approach.

Aufgaben

• Greeting customers and providing reception activities.
• Assist in customer retention and satisfaction.
• Quality management and compliance with standards.

Kenntnisse

German

French

English

MS Office 365

Communication skills

Ausbildung

Vocational training

Jobbeschreibung

REGUS GROWS… GROW WITH US.

In more than 3’000 locations in 120 countries and over 900 cities worldwide, business partners and companies from all industries can work in our business centers - wherever, however, or whenever they want.

In Switzerland, Regus operates over 50 business centers in 15 cities. (www.regus.ch).

Why Regus?

Service in an inspiring atmosphere. To enable outstanding work results at any place and at any time, to create a creative environment that promotes millions of people in their productivity – that’s what we stand for. You can be part of our success story!

What does it take to be successful? The success of our customers is our goal. Would you like to support our customers to be more successful? This is possible if you see your center as your own business and work with your team every day to create a professional environment. What’s more: an environment in which everyone feels comfortable.

We are very dynamic and growing strongly. This also opens up opportunities for you if you are motivated and achieve outstanding results. And we promote talent – structured, consistent and sustainable.

Global mobility: Our success is global, which means that we also give our talents the opportunity to be internationally successful. Whether in a project or permanent – international living and working is a matter of course for us.

Community Associate (M/W)

Your tasks:

Front Desk & Customer Management

• Greeting customers and guests in our Business Center
• Assist in proactive customer retention, satisfaction and resulting success within our business center.
• Administrative and operational support for our customers with their requests
• General reception activities, such as processing incoming and outgoing mail, supervising the switchboard, and procuring office materials
• Organization/coordination of events and community events

Center Management

• Quality management and compliance with our Regus standards
• Coordinate daily cleaning performance as well as required center maintenance activities.
• Daily routines for opening and closing the business center
• Set up of our office and conference rooms

Your profile:

• High self‑motivation and performance orientation, as well as flexible and independent work
• Diplomatic, tactful and calm when dealing with customer problems and escalations
• Open to challenges and changes (can‑do mentality)
• Very good knowledge of German/French and English, both written and spoken
• Successfully completed vocational training, gladly also beginner
• Preference to work for and with people
• A well‑groomed external appearance is a matter of course
• Strong communication skills and service‑oriented approach
• Proficient in MS Office 365.

Opportunities for advancement at Regus. We like to challenge and promote our talents. We have developed a wide range of training programs for this purpose. Your ambition determines where the journey takes you.

Up to the challenge? Apply now.

regus.com/careers