Service Coordinator - Customer & Field Service

Kelly; Genf; Vor Ort; CHF 57.887.000 - 67.149.000; Vollzeit

Benefits dieser Stelle

Direct-hire opportunity

Mon–Fri daytime schedule

Transit spending account

Zusammenfassung

Kelly is seeking a Service Coordinator – Customer & Field Service to join a well-established organization in Geneva, NY. This role serves as the link between customers, field service technicians, vendors, and internal teams to ensure service needs are handled efficiently and professionally.

The role involves coordinating incoming service calls, gathering information, scheduling technicians, maintaining records, and communicating updates.

Qualifikationen

• Experience in customer service or coordination roles.
• Ability to manage multiple priorities and communicate clearly.
• Proficiency with Microsoft Office; experience with ERP/CRM systems is a plus.

Aufgaben

• Answer and coordinate incoming service calls and customer requests.
• Document customer interactions and gather service needs.
• Schedule field technicians based on customer needs, availability, and job requirements.
• Maintain accurate customer records and schedules.
• Communicate updates and follow-ups to customers and technicians.
• Coordinate travel and logistics for service calls and installations.
• Work with vendors and internal teams on projects.
• Process service and vendor invoices and track expenses.
• Assist with estimates and budgeting for service calls.

Kenntnisse

Customer service

Dispatch

Scheduling

Operations

Multitask

Communication

Outlook/Word/Excel

ERP/CRM experience

NAV/SAP/Great Plains

Tools

Outlook

Word

Excel

Jobbeschreibung

Service Coordinator – Customer & Field Service

Geneva, NY | Monday–Friday, 8:00 AM–4:30 PM | $25–$29/hour based on experience | Direct Hire

Kelly® Professional & Industrial is seeking a Service Coordinator – Customer & Field Service to join a well-established organization in Geneva, NY.

This role is ideal for someone who enjoys customer service, scheduling, problem-solving, and coordinating multiple priorities. You'll serve as a key connection between customers, field service technicians, vendors, and internal teams to help ensure service needs are handled efficiently and professionally.

What You'll Do

• Answer and coordinate incoming service calls and customer requests.
• Gather information regarding service needs and document customer interactions.
• Schedule and coordinate field technicians based on customer needs, availability, location, and job requirements.
• Maintain accurate customer records, service notes, and technician schedules.
• Communicate with customers and technicians regarding appointments, updates, changes, and follow-up.
• Coordinate technician travel and logistics for service calls and installations.
• Work with vendors and internal teams on larger service projects.
• Process service-related invoices, vendor invoices, and technician expense reports.
• Track billable expenses and assist with estimates and budgeting for service calls and installations.
• Follow up on open service items while managing changing priorities throughout the day.

What We're Looking For

• Previous experience in customer service, service coordination, dispatch, scheduling, operations, or a similar role.
• Strong verbal and written communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to multitask, prioritize, and remain professional in a fast-paced environment.
• Comfortable communicating with customers, technicians, vendors, and internal teams.
• Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
• Experience with an ERP, CRM, or service-management system is a plus.
• Experience with Microsoft NAV, SAP, or Great Plains is preferred but not required.

Why You'll Love This Opportunity

• Direct-hire opportunity
• Monday–Friday schedule
• Opportunity to join an established organization
• Work in a role that combines customer service, field coordination, scheduling, and operations

If you're someone who likes to stay organized, solve problems, communicate with customers and field teams, and keep things moving, we'd like to hear from you!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.