Bilingual Customer Service & Admin Specialist

Center for Disability Rights; Genf; Vor Ort; CHF 50.000 - 70.000; Vollzeit

Zusammenfassung

The Center for Disability Rights in Switzerland seeks a candidate to provide administrative and technical customer service assistance to various departments and consumers. Responsibilities include handling incoming calls, processing voicemails, and addressing tickets efficiently.

Qualifications include a High School Diploma and at least one year of customer service and call center experience. Bilingual candidates (English/Spanish) are preferred. CDR values diversity and encourages people with disabilities to apply.

Qualifikationen

• 1 year of customer service experience.
• 1 year of call center experience.
• Bilingual English/Spanish preferred.

Aufgaben

• Provide administrative and technical customer service assistance.
• Answer incoming telephone calls and refer calls appropriately.
• Process voicemails and address assigned tickets within timeframe.
• Greet consumers, attendants, and the public.

Kenntnisse

Microsoft Office Word

Microsoft Access

Microsoft Outlook

Verbal communication skills

Written communication skills

Ability to manage multiple projects

Ability to learn in-house software

Ability to work independently

Ausbildung

High School Diploma or GED

Jobbeschreibung

The Center for Disability Rights in Switzerland seeks a candidate to provide administrative and technical customer service assistance to various departments and consumers. Responsibilities include handling incoming calls, processing voicemails, and addressing tickets efficiently.

Qualifications include a High School Diploma and at least one year of customer service and call center experience. Bilingual candidates (English/Spanish) are preferred. CDR values diversity and encourages people with disabilities to apply.