Customer Service Assistant (H/F)

UEFA; Nyon; Hybrid; CHF 60.000 - 85.000; Teilzeit

Zusammenfassung

UEFA is seeking a Customer Service Assistant (m/f/d) in Nyon, Switzerland, with hybrid work (WFH up to one day per week). The role supports the Customer Service Team Leader in supervising the 1st level provider and improving the customer journey for UEFA EURO 2028 and finals events.

English fluency and relocation to Switzerland/France are required, with 1–3 years in customer service and knowledge of Zendesk preferred.

Qualifikationen

• 1–3 years in a customer service environment.
• Experience in sports or ticketing projects is a plus.
• Bachelor's degree in communication or related field.

Aufgaben

• Provide second-level customer service support for major UEFA events (pre-sale and post-sale).
• Coordinate and supervise 1st level customer service provider, including training and quality management.
• Draft and publish content for UEFA events (website, ticket portal, FAQs, emails).
• Contribute to customer journey sub-projects such as ticket portals and mobile tickets.
• Liaise with stakeholders across accessibility, spectator services, safety, finance and legal teams.

Kenntnisse

Customer service

Stakeholder coordination

Content drafting

Ausbildung

Bachelor's in communication

Tools

Zendesk

Jobbeschreibung

Job information

Division/Unit: UEFA Events SA / Ticketing

Contract type: Max-term

Location: Nyon (WFH up to one day per week)

Start date: 01/02/2027

End date: 31/07/2028

Main goal

The Customer Service Assistant (m/f/d) reports to the Customer Service Team Leader and supports the team on supervising the 1st level customer service provider and on helping the Ticketing team to improve the customer journey: pre-sale and post-sale for UEFA EURO 2028, the 2027 and 2028 club competition finals and any other event organized by UEFA.

Key responsibilities

• Providing second-level customer service support for UEFA EURO 2028, the 2027 and 2028 UEFA club competition finals, and other events organised by UEFA (pre-sale and post-sale)
• Helping to coordinate and supervise the 1st level customer service provider (organising training, preparing presentations, quality management)
• Helping to draft and publish content for UEFA events (website and ticket portal content, FAQs, communication support documents, email campaigns, etc.)
• Contributing to various customer journey sub-projects, including ticket portals, mobile tickets, and payment-related topics
• Liaising with several stakeholders linked to the customer experience, such as AccessibAll and UEFA's spectator services, safety and security, finance, and legal teams

Requirements

• Experience: 1 to 3 years - experience in a customer service environment, or similar
• Experience: 1 to 3 years experience in working for sports and/or ticketing related projects is a plus
• Education: Bachelor's in communication, translation or similar
• Languages: English Native speaker (must-have)
• Other requirements: Relocation to Switzerland/France is expected
• Other requirements: Knowledge of Zendesk is a plus
• Other requirements: Attention to detail and structured working method