Ticketing Customer Experience Coordinator

UEFA; Vaud; Hybrid; CHF 42.000 - 56.000; Teilzeit

Zusammenfassung

The Customer Service Assistant (m/f/d) will support UEFA's Customer Service Team, focusing on live event ticketing and pre/post-sale customer journeys for UEFA EURO 2028 and other finals.

Based in Nyon, with the option to work from home one day per week, you will coordinate first-level providers, draft content, and collaborate with stakeholders across accessibility, safety, finance and legal to deliver a seamless fan experience.

Qualifikationen

• 1 to 3 years in a customer service environment.
• 1 to 3 years experience in working for sports and/or ticketing related projects is a plus.
• Bachelor's in communication, translation or similar.
• English Native speaker (must-have)

Aufgaben

• Providing second-level customer service support for UEFA EURO 2028, the 2027 and 2028 UEFA club competition finals, and other events organised by UEFA (pre-sale and post-sale)
• Helping to coordinate and supervise the first-level customer service provider (organising training, preparing presentations, quality management)
• Helping to draft and publish content for UEFA events (website and ticket portal content, FAQs, communication support documents, email campaigns, etc.)
• Contributing to various customer journey sub-projects, including ticket portals, mobile tickets, and payment-related topics
• Liaising with several stakeholders linked to the customer experience, such as AccessibAll and UEFA's spectator services, safety and security, finance, and legal teams

Kenntnisse

Customer service

Ticketing projects

Communication

English (native)

Ausbildung

Bachelor's in communication/translation

Tools

Zendesk

Jobbeschreibung

The Customer Service Assistant (m/f/d) will support UEFA's Customer Service Team, focusing on live event ticketing and pre/post-sale customer journeys for UEFA EURO 2028 and other finals.

Based in Nyon, with the option to work from home one day per week, you will coordinate first-level providers, draft content, and collaborate with stakeholders across accessibility, safety, finance and legal to deliver a seamless fan experience.