Fan Experience & Ticketing Support Specialist

UEFA; Nyon; Hybrid; CHF 55.000 - 75.000; Teilzeit

Zusammenfassung

UEFA seeks a Customer Service Assistant in Nyon. Hybrid work arrangement (WFH up to one day per week) supports the team for UEFA EURO 2028 and finals, coordinating customer service and content development for events.

You will handle second-level support, train and supervise the first-level provider, and draft content for ticket portals and communications. English fluency is essential, and relocation to Switzerland/France is expected.

Qualifikationen

• 1 to 3 years in a customer service environment.
• 1 to 3 years experience in working for sports and/or ticketing related projects is a plus.
• Bachelor's in communication, translation or similar.
• Relocation to Switzerland/France is expected.
• Knowledge of Zendesk is a plus.
• Attention to detail and structured working method.
• English native speaker (must-have).

Aufgaben

• Providing second-level customer service support for UEFA EURO 2028, the 2027 and 2028 UEFA club competition finals, and other events organised by UEFA (pre-sale and post-sale)
• Helping to coordinate and supervise the first-level customer service provider (organising training, preparing presentations, quality management)
• Helping to draft and publish content for UEFA events (website and ticket portal content, FAQs, communication support documents, email campaigns, etc.)
• Contributing to various customer journey sub-projects, including ticket portals, mobile tickets, and payment-related topics
• Liaising with several stakeholders linked to the customer experience, such as AccessibAll and UEFA's spectator services, safety and security, finance, and legal teams

Kenntnisse

Customer service experience

Attention to detail

Ausbildung

Bachelor's in communication, translation or similar

Tools

Zendesk

Jobbeschreibung

UEFA seeks a Customer Service Assistant in Nyon. Hybrid work arrangement (WFH up to one day per week) supports the team for UEFA EURO 2028 and finals, coordinating customer service and content development for events.

You will handle second-level support, train and supervise the first-level provider, and draft content for ticket portals and communications. English fluency is essential, and relocation to Switzerland/France is expected.