Customer Quality Engineer

avec compétence GmbH; Zürich; On-site; CHF 90,000 - 120,000; Full time

Job summary

Energy equipment manufacturing in Zurich is seeking a dedicated quality specialist to lead root cause analyses and manage quality cases for gas-insulated switchgear, coordinating with customers to resolve issues and prevent recurrence across projects and sites.

You will drive multi-customer quality efforts, oversee investigations (on-site when needed), prepare method statements, and present actionable findings to internal and external stakeholders.

Qualifications

• 3-5 years of experience in electrical power systems.
• Background in quality function or project management in gas-insulated switchgear.
• Profound understanding of project management practices.
• Knowledge of root cause analysis methodologies and tools (8D, A3, etc.).
• Experience in commissioning GIS systems is a plus.
• Fluent English required; German and other languages beneficial.
• Good communication and cultural sensitivity.

Responsibilities

• Lead root cause analysis in GIS quality cases
• Drive quality cases affecting multiple customers
• Own internal and external customer complaints and ensure fast, sustainable solutions
• Manage bigger quality cases and drive improvement implementation
• Prepare and present reports to internal and external stakeholders
• Run sustainable improvement projects to prevent recurring quality issues
• Support or lead on-site investigations and prepare method statements

Skills

Root cause analysis

Project management

Quality management

Communication

Fluent English

German language knowledge

Education

Electrical power systems background

Job description

The role leads root cause analysis and quality case management for gas-insulated switchgear, working directly with customers to resolve and prevent quality issues.

Tasks

• Lead root cause analysis in GIS quality cases
• Drive quality cases affecting multiple customers
• Own internal and external customer complaints and ensure fast, sustainable solutions
• Manage bigger quality cases and drive improvement implementation
• Prepare and present reports to internal and external stakeholders
• Run sustainable improvement projects to prevent recurring quality issues
• Support or lead on-site investigations and prepare method statements

Profile

• 3-5 years of experience in electrical power systems
• Background in quality function or project management in gas-insulated switchgear
• Profound understanding of project management practices
• Knowledge of root cause analysis methodologies and tools (8D, A3, etc.)
• Experience in commissioning GIS systems is a plus
• Fluent English required, German and other languages beneficial
• Good communication and cultural sensitivity

Offer

• 80-100% workload
• 3-6 months interim, then a permanent position

Company

Energy equipment manufacturing