Customer quality engineer 80 - 100% (f/m/d) | Zurich, Switzerland

Hitachi Energy Ltd.; Zürich; On-site; CHF 90,000 - 130,000; Full time

Job summary

Hitachi Energy Ltd. is seeking a Customer quality engineer (80-100%) to collaborate with customers and lead quality initiatives within our GIS-focused power systems division in Switzerland.

You will troubleshoot, analyze, and resolve complex quality issues, ensuring timely responses and robust corrective actions. With 3-5 years in electrical power systems and a background in quality or project management, you will drive root-cause analysis, coordinate cross-functional teams, and foster

Qualifications

• 3–5 years of experience in electrical power systems.
• Background in quality function or project management in GIS field.
• Knowledge of root cause analysis methodologies and tools (8D, A3).
• Excellent communication and cultural sensitivity.

Responsibilities

• Lead root cause analysis in GIS quality cases.
• Drive quality cases affecting multiple customers.
• Own internal and external customer complaints and ensure fast, sustainable solutions.
• Project management of larger quality cases and drive improvements.
• Prepare and present reports to stakeholders.
• Execute sustainable improvement projects to prevent recurrence.
• Provide support for on-site investigations and troubleshoot.
• Prepare method statements for troubleshooting cases.
• Assist in audits and QA activities.

Skills

Root cause analysis

Project management

Quality management

Communication

Tools

8D method

A3 problem solving

Job description

Customer quality engineer 80 - 100% (f/m/d)

With our Gas insulated switchgear factory, we are producing cutting age equipment with the target to support the energy transition and to bring a sustainable future for all of us and for next generations. Being a part of our team, you can bring the value for the company, but for the society as well.

With increasing demand in our equipment and with priority of the company on the Quality of products and customers support, we are expanding our team with the position of Customer quality engineer. The role that combines technical skills as well as soft skills for direct customer collaboration, what makes it super interesting and dynamic. With the valuable contributions you will make a direct impact on the future of the company. Join our diverse, talented, performing and supportive team.

How you'll make an impact

• Lead root cause analysis in GIS quality cases.
• Drive the quality cases affecting multiple customers
• Owner of internal and external customer complaints and ensure a fast and sustainable solution
• Project management of bigger quality cases, identify improvements and drive their implementation.
• Prepare and present reports to internal and external stakeholders
• Run sustainable improvement projects to prevent quality issues to repeat.
• Provide support for and / or lead on-site investigations
• Prepare method statements for troubleshooting cases
• Deputing of Quality assurance function with Audits preparation and leading

Your background

• 3 - 5 years of Experience in Electrical power systems
• Background in quality function or project management in gas-insulated switchgear field
• Profound understanding of project management practices
• Knowledge and experience with root cause analysis methodologies and tools (8D, A3 etc.)
• Experience in commissioning GIS systems is a plus
• Fluent English skills, German and any other language are beneficial
• Experience in quality management and / or project management will be considered a plus
• Good communication and cultural sensitivity

More about us

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.