Customer quality engineer 80 - 100% (f/m/d)

Hitachi Energy Ltd.; Zürich; On-site; CHF 110,000 - 160,000; Full time

Job summary

Hitachi Energy Ltd. is expanding its Gas insulated switchgear team in Zürich to strengthen customer quality engineering. The role combines technical expertise with stakeholder collaboration to resolve complex GIS quality cases for multiple customers.

You will lead root-cause analyses, manage major quality projects, and drive swift, sustainable solutions while preparing reports for both internal teams and external partners. English required; German or other languages are beneficial.

Qualifications

• 3–5 years of experience in Electrical power systems.
• Background in quality function or project management in gas-insulated switchgear field.
• Profound understanding of project management practices.
• Knowledge and experience with root cause analysis methodologies and tools (8D, A3 etc.).
• Experience in commissioning GIS systems is a plus.
• Fluent English skills; German and other languages are beneficial.
• Experience in quality management or project management is a plus.
• Good communication and cultural sensitivity.

Responsibilities

• Lead root cause analysis in GIS quality cases.
• Drive the quality cases affecting multiple customers.
• Owner of internal and external customer complaints and ensure a fast and sustainable solution.
• Project management of bigger quality cases, identify improvements and drive their implementation.
• Prepare and present reports to internal and external stakeholders.
• Run sustainable improvement projects to prevent quality issues from repeating.
• Provide support for and/or lead on-site investigations.
• Prepare method statements for troubleshooting cases.
• Deputy of Quality assurance function with audits preparation and leading.

Skills

Electrical power systems

Quality function

Project management

Root cause analysis

8D / A3

GIS commissioning

English fluency

German language

Cultural sensitivity

Job description

The opportunity

With our Gas insulated switchgear factory, we are producing cutting age equipment with the target to support the energy transition and to bring a sustainable future for all of us and for next generations. Being a part of our team, you can bring the value for the company, but for the society as well.

The opportunity

With our Gas insulated switchgear factory, we are producing cutting age equipment with the target to support the energy transition and to bring a sustainable future for all of us and for next generations. Being a part of our team, you can bring the value for the company, but for the society as well.

With increasing demand in our equipment and with priority of the company on the Quality of products and customers support, we are expanding our team with the position of Customer quality engineer. The role that combines technical skills as well as soft skills for direct customer collaboration, what makes it super interesting and dynamic.

With the valuable contributions you will make a direct impact on the future of the company. Join our diverse, talented, performing and supportive team.

How You'll Make An Impact

• Lead root cause analysis in GIS quality cases.
• Drive the quality cases affecting multiple customers
• Owner of internal and external customer complaints and ensure a fast and sustainable solution
• Project management of bigger quality cases, identify improvements and drive their implementation.
• Prepare and present reports to internal and external stakeholders
• Run sustainable improvement projects to prevent quality issues to repeat.
• Provide support for and / or lead on-site investigations
• Prepare method statements for troubleshooting cases
• Deputing of Quality assurance function with Audits preparation and leading

Your background

• 3 - 5 years of Experience in Electrical power systems
• Background in quality function or project management in gas-insulated switchgear field
• Profound understanding of project management practices
• Knowledge and experience with root cause analysis methodologies and tools (8D, A3 etc.)
• Experience in commissioning GIS systems is a plus
• Fluent English skills, German and any other language are beneficial
• Experience in quality management and / or project management will be considered a plus
• Good communication and cultural sensitivity

More About Us

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

Publication date : 2026-10-02