FI Administration & Business Support 100% - ref. 1116/1136/1138

Cornèr Group; Ticino; Híbrido; CHF 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

WFH flexibility

Benefits

Well-being activities

Descripción de la vacante

Cornèr Banca SA in Ticino seeks a motivated FI Administration & Business Support professional to ensure operational and administrative coverage for the network of financial intermediaries, handling requests accurately and within service timelines.

You will use Italian, French, German and English at C1, draft administrative documents in multiple languages, manage the shared inbox and generate periodic reports. Flexible home-working and a collaborative team environment are offered.

Formación

• Excellent knowledge of Italian, French, German and English (minimum C1 level), both written and spoken.
• Ability to draft administrative documentation in at least two national languages.
• Strong communication and interpersonal skills with internal/external partners via phone and/or e-mail.
• Resident in Ticino or willing to relocate.
• Previous experience in similar roles within banking/financial sector or administrative support (preferred).

Responsabilidades

• Provide administrative support to the function’s activities.
• Manage and monitor special cases, ensuring proper ownership and resolution in line with agreed priorities.
• Process new cases (Switzerland/Europe) within 24 hours, ensuring accuracy and compliance with service standards.
• Manage the shared inbox and daily requests, ensuring timely responses and efficient handling of the workload.
• Handle credit card-related requests in coordination with relevant internal teams.
• Prepare periodic and ad hoc reporting, including data/statistical extraction and analysis for operational monitoring.

Conocimientos

Italian

French

German

English

Excel

Word

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

We are looking for a highly motivated and qualified candidate to join our FI Administration & Business Support team. The successful candidate will ensure the operational and administrative coverage of activities supporting the network of financial intermediaries, providing timely handling of requests, administrative support and accurate case management, in compliance with defined procedures and service timelines. Excellent knowledge of Italian, French, German and English (minimum C1 level), both written and spoken, is required.

Key Resopnsabilities

• Provide administrative support to the function’s activities

• Manage and monitor special cases, ensuring proper ownership and resolution in line with agreed priorities

• Process new cases (Switzerland/Europe) within 24 hours, ensuring accuracy, completeness and compliance with service standards

• Manage the shared inbox and daily requests, ensuring timely responses and efficient handling of the daily operational workload

• Handle any credit card-related requests in coordination with the relevant internal teams

• Prepare periodic and ad hoc reporting, including data/statistical extraction and analysis for operational monitoring

What do we offer?

• Flexibility in working from home and in managing working hours, depending on the role and operational requirements, while ensuring a healthy work-life balance.

• Numerous benefits and incentives

• Well-being, motivational and team-building activities

• Excellent knowledge of Microsoft Office (especially Excel and Word)

• Ability to draft administrative documentation in at least two national languages

• Strong communication and interpersonal skills with internal/external partners via phone and/or e-mail

• Fast learner, operational flexibility and solution-oriented mindset

• Team-oriented attitude and ability to collaborate across functions

• Excellent knowledge of Italian, French, German and English (minimum C1 level), both written and spoken, is required

• Previous experience in similar roles within the banking/financial sector or in administrative support functions (preferred)

• Resident in Ticino or willing to relocate

• Experience level: Mid