Employee Collection Team Zürich

Cornèr Banca SA; Zürich; On-site; CHF 80,000 - 105,000; Full time

Job summary

Cornèr Banca SA in Zürich is seeking a motivated, customer‑oriented professional to manage client relationships and debt recovery. You will handle phone negotiations, identify sustainable payment solutions, and monitor repayment plans while maintaining empathy and professionalism.

Ideal candidates have a commercial apprenticeship, native German, strong communication skills, and attention to detail, with a collaborative, team‑oriented mindset.

Qualifications

• Commercial training or apprenticeship as a baseline qualification.
• Native German with good English skills.
• Excellent communication and listening abilities.
• Aptitude for managing customer relationships over the phone.
• Empathy, mediation skills and solution‑oriented mindset.
• Attention to detail and strong organization.
• Team spirit and reliability.

Responsibilities

• Phone contact with clients for credit management and debt recovery.
• Active listening to clients’ situations and identification of sustainable payment solutions.
• Negotiation of repayment plans and monitoring of agreed arrangements.
• Management and updating of cases in internal systems.
• Collaboration with the team to monitor open positions.
• Maintaining a professional and empathetic approach in sensitive situations.

Skills

Phone handling

Active listening

Empathy

Negotiation

Communication skills

Organization

Team player

Education

Commercial training

Job description

We are looking for a motivated and customer-oriented professional to join our team in a dynamic and growing environment. The ideal candidate is eager to develop their skills in client relationship management and credit recovery, combining strong communication abilities with empathy and a solution-driven approach. This role offers the opportunity to work closely with clients, negotiate sustainable payment solutions, and contribute to maintaining positive and professional relationships even in sensitive situations.

Key Responsibilities:

• Phone contact with clients for credit management and debt recovery

• Active listening to clients’ situations and identification of sustainable payment solutions

• Negotiation of repayment plans and monitoring of agreed arrangements

• Management and updating of cases in internal systems

• Collaboration with the team to monitor open positions

• Maintaining a professional and empathetic approach even in sensitive situations

• Commercial training (commercial apprenticeship or equivalent qualification)

• Native German and good knowledge of English

• Excellent communication skills and strong customer listening abilities

• Aptitude for managing customer relationships over the phone

• Empathy, mediation skills, and solution-oriented mindset

• Attention to detail and organizational skills

• Team spirit and reliability

  Ideal profile

• Young, motivated person eager to grow professionally

• Ability to remain calm and professional even in difficult conversations

• Team-oriented attitude and collaborative mindset

• Experience level: Mid