Employee Collection Team Zürich - ref. 1068

Cornèr Banca SA; Wallisellen; On-site; CHF 70,000 - 110,000; Full time

Job summary

Cornèr Banca SA in Switzerland seeks a motivated professional to manage client relationships and credit-recovery tasks over the phone, delivering empathetic solutions and maintaining professional client interactions.

You will negotiate repayment plans, update cases in internal systems, and collaborate with the team to monitor open positions. Fluency in German and strong English plus excellent communication are essential.

Qualifications

• Commercial training or apprenticeship completed.
• Strong communication and listening skills with empathy.
• German native, English good knowledge and professional conversation abilities.
• Capable of managing customer relationships over the phone.
• Detail oriented with organizational skills.

Responsibilities

• Phone contact with clients for credit management and debt recovery.
• Active listening to clients’ situations and identification of sustainable payment solutions.
• Negotiation of repayment plans and monitoring of agreed arrangements.
• Management and updating of cases in internal systems.
• Collaboration with the team to monitor open positions.
• Maintaining a professional and empathetic approach even in sensitive situations.

Skills

German language

English language

Phone communication

Empathy

Active listening

Attention to detail

Team orientation

Problem solving

Education

Commercial apprenticeship

Equivalent qualification

Job description

We are looking for a motivated and customer-oriented professional to join our team in a dynamic and growing environment. The ideal candidate is eager to develop their skills in client relationship management and credit recovery, combining strong communication abilities with empathy and a solution-driven approach. This role offers the opportunity to work closely with clients, negotiate sustainable payment solutions, and contribute to maintaining positive and professional relationships even in sensitive situations.

Key Responsibilities:

• Phone contact with clients for credit management and debt recovery

• Active listening to clients’ situations and identification of sustainable payment solutions

• Negotiation of repayment plans and monitoring of agreed arrangements

• Management and updating of cases in internal systems

• Collaboration with the team to monitor open positions

• Maintaining a professional and empathetic approach even in sensitive situations

• Commercial training (commercial apprenticeship or equivalent qualification)

• Native German and good knowledge of English

• Excellent communication skills and strong customer listening abilities

• Aptitude for managing customer relationships over the phone

• Empathy, mediation skills, and solution-oriented mindset

• Attention to detail and organizational skills

• Team spirit and reliability

  Ideal profile

• Young, motivated person eager to grow professionally

• Ability to remain calm and professional even in difficult conversations

• Team-oriented attitude and collaborative mindset

• Experience level: Mid