Customer Advisor 100% Team Zurich

Cornèr Banca SA; Zürich; Hybrid; CHF 70,000 - 90,000; Full time

Benefits offered by this job

Work-from-home flexibility

Benefits and incentives

Well-being and team-building

Job summary

Cornèr Banca SA is seeking a skilled professional to handle and forward client calls and partner inquiries in German, French, Italian and English about cards payments. You will resolve complaints, ensure compliance, and identify upsell opportunities while maintaining high-quality service.

The role offers flexible home-based work and balanced hours, with various benefits and team activities. Ideal candidates have a commercial or tourism background and solid customer service experience.

Qualifications

• Commercial or tourism background preferred.
• Experience in customer service.
• Good knowledge of Office package/ PC use.
• Good communication skills.
• Languages: Italian, German/Swiss German, French and English.
• Soft skills: courtesy, empathy, customer orientation and teamwork.

Responsibilities

• Handle incoming calls and inquiries from customers and business partners in German, French, Italian and English.
• Receive and process client complaints related to cards (credit, prepaid, debit).
• Ensure timely resolution and customer satisfaction.
• Ensure compliance with internal quality standards and legal regulations.
• Escalate complex cases to the appropriate department.
• Identify sales opportunities during interactions.

Skills

Communication skills

Customer service

Teamwork

Empathy

Courtesy

Office software

Languages: Italian, German, French, &英

Education

Commercial or tourism background

Tools

Office package

Job description

We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.

Key responsibilities:

• Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English

• Receive and process client complaints and issues related to credit, prepaid and debit cards

• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty

• Ensure all customer interactions and processes comply with internal quality standards and legal regulations

• Proactively find solutions for client complaints and escalating complex cases to the appropriate department

• Identify sales opportunities (selling and upselling) during interactions with the customers

What do we offer?

• Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance

• Numerous benefits and incentives

• Well-being, motivational and team-building activities

For the job opening, we are looking for candidates who meet the following requirements:

• Commercial or tourism background

• Experience in customer service

• Good knowledge of Office package/ PC use

• Good communication skills

• Languages: Italian, German/Swiss German, French and English

• As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team

• Experience level: Mid