Multilingual Customer Advisor – Remote, Upsell & Support

Cornèr Banca SA; Wallisellen; Hybrid; CHF 65,000 - 90,000; Full time

Benefits offered by this job

Work-from-home flexibility

Benefits and incentives

Team-building activities

Job summary

Cornèr Banca SA is seeking a skilled customer service professional fluent in Italian, German/Swiss German, French and English to handle inquiries, process complaints, and support partners on card-payments topics. You will ensure compliant, high-quality service while pursuing upsell opportunities and contributing to customer satisfaction.

The role offers flexibility to work from home with balanced working hours, in a Swiss setting with competitive benefits and team-building activities.

Qualifications

• Multilingual customer handling across multiple languages.
• Experience in delivering high-quality customer service.
• Strong teamwork and collaboration abilities.
• Empathy and courtesy when dealing with clients.
• Proactive problem solving and complaint handling.

Responsibilities

• Answer incoming calls and inquiries from customers and partners in Italian, German, French and English.
• Receive and process client complaints related to cards and payments.
• Ensure timely, satisfactory resolution of client concerns and loyalty.
• Ensure all interactions comply with internal quality standards and regulations.
• Escalate complex cases to the appropriate department as needed.
• Identify sales opportunities during customer interactions.

Skills

Multilingual communication

Customer service

Teamwork

Empathy

Courtesy

Education

Commercial or tourism background

Tools

Microsoft Office

Job description

Cornèr Banca SA is seeking a skilled customer service professional fluent in Italian, German/Swiss German, French and English to handle inquiries, process complaints, and support partners on card-payments topics. You will ensure compliant, high-quality service while pursuing upsell opportunities and contributing to customer satisfaction.

The role offers flexibility to work from home with balanced working hours, in a Swiss setting with competitive benefits and team-building activities.