Customer Advisor 100% Team Zurich

Cornèr Banca SA; Wallisellen; Hybrid; CHF 65,000 - 90,000; Full time

Benefits offered by this job

Work-from-home flexibility

Benefits and incentives

Team-building activities

Job summary

Cornèr Banca SA is seeking a skilled customer service professional fluent in Italian, German/Swiss German, French and English to handle inquiries, process complaints, and support partners on card-payments topics. You will ensure compliant, high-quality service while pursuing upsell opportunities and contributing to customer satisfaction.

The role offers flexibility to work from home with balanced working hours, in a Swiss setting with competitive benefits and team-building activities.

Qualifications

• Multilingual customer handling across multiple languages.
• Experience in delivering high-quality customer service.
• Strong teamwork and collaboration abilities.
• Empathy and courtesy when dealing with clients.
• Proactive problem solving and complaint handling.

Responsibilities

• Answer incoming calls and inquiries from customers and partners in Italian, German, French and English.
• Receive and process client complaints related to cards and payments.
• Ensure timely, satisfactory resolution of client concerns and loyalty.
• Ensure all interactions comply with internal quality standards and regulations.
• Escalate complex cases to the appropriate department as needed.
• Identify sales opportunities during customer interactions.

Skills

Multilingual communication

Customer service

Teamwork

Empathy

Courtesy

Education

Commercial or tourism background

Tools

Microsoft Office

Job description

We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.

Key responsibilities:

• Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English

• Receive and process client complaints and issues related to credit, prepaid and debit cards

• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty

• Ensure all customer interactions and processes comply with internal quality standards and legal regulations

• Proactively find solutions for client complaints and escalating complex cases to the appropriate department

• Identify sales opportunities (selling and upselling) during interactions with the customers

What do we offer?

• Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance

• Numerous benefits and incentives

• Well-being, motivational and team-building activities

For the job opening, we are looking for candidates who meet the following requirements:

• Commercial or tourism background

• Experience in customer service

• Good knowledge of Office package/ PC use

• Good communication skills

• Languages: Italian, German/Swiss German, French and English

• As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team

• Experience level: Mid