Consumer Loan Advisor - ref. 1129

Cornèr Banca SA; Lugano; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Flexible remote work

Well-being programs

Team-building activities

Job summary

Cornèr Banca SA in Lugano seeks a dynamic, customer‑oriented professional to provide professional and personalized support throughout the customer relationship. You will be the primary contact, offering expert advice and developing tailored solutions to meet clients' needs.

The role combines consulting, strong communication skills and a commercial mindset to build long-term client relationships and contribute to the growth of our customer portfolio.

Qualifications

• Previous experience in a similar role.
• Experience presenting and selling consumer credit plans in four languages Italian, German/Swiss German, French & English (C1 level).
• Resident in Ticino or willing to relocate.
• Mid-level experience.

Responsibilities

• Simulate and assess consumer financing proposals.
• Provide advice using targeted communication techniques focused on presenting and selling financing solutions.
• Provide post-sales support and advice regarding potential counteroffers.
• Drive cross-selling and upselling activities.
• Build and maintain long-term customer relationships.
• Carry out debt collection activities.

Skills

Consulting

Communication skills

Commercial mindset

Customer relationships

Job description

To strengthen our team, we are looking for a dynamic, customer-oriented professional who can provide professional and personalized support throughout all stages of the customer relationship.

The successful candidate will act as a key point of contact for our customers, providing expert advice and developing solutions tailored to their needs. The role combines consulting, strong communication skills and a commercial mindset, with the aim of building long-term customer relationships and contributing to the growth of our customer portfolio.

An excellent command of Italian, German/Swiss German, French and English (minimum C1 level in all four languages) is required.

Key Responsibilities

• Simulate and assess consumer financing proposals
• Provide advice using targeted communication techniques focused on presenting and selling financing solutions
• Provide post-sales support and advice regarding potential counteroffers
• Drive cross-selling and upselling activities
• Build and maintain long-term customer relationships
• Carry out debt collection activities

What do we offer?

• Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
• Numerous benefits and incentives
• Well-being, motivational and team-building activities

• Previous experience in a similar role
• Experience in presenting and selling consumer credit plans to our customer base and prospects in four languages Italian, German and Swiss German, French and English (minimum C1 level in all four languages)
• Resident in Ticino or willing to relocate

• Experience level: Mid