CRM & Customer Service Specialist (Hybrid, 20h/wk)

Der Entrepreneurs Club e.K.; Basel; Vor Ort; CHF 40.000 - 55.000; Teilzeit

Benefits dieser Stelle

Flexible hours

Mobile working

Structured onboarding

Development opportunities

International team

Zusammenfassung

KWS Suisse SA is seeking a committed Specialist in Customer Service & Contact Management to act as the first point of contact for farmers, distribution partners, and internal teams. You will manage communications via myKWS, phone, and email, ensuring seamless operations across Switzerland.

The role offers a hybrid work setup with 40–60% workload, flexible hours, and opportunities to influence processes within an international seed company.

Qualifikationen

• Completed commercial/business administration training or a comparable qualification.
• Several years of professional experience in a similar role within customer service, sales support, or administration.
• Experience working with CRM systems, ideally Salesforce.
• Practical knowledge of SAP S/4HANA is an advantage.
• Education, training, or experience in the agricultural sector would be a plus.
• Excellent organizational skills with an independent and structured way of working.
• Strong customer focus and enjoyment in dealing with customers and business partners.
• Excellent communication and teamwork skills.
• High quality standards and a careful, reliable working style.
• Initiative, accountability, and the ability to effectively prioritize tasks.
• Professional proficiency in German, French, and English (minimum C1 level).
• Willingness to undertake occasional business travel within Switzerland and abroad (approximately 10%).
• Category B driving license is an advantage.

Aufgaben

• Act as the first point of contact for farmers, distribution partners, and internal stakeholders via phone, email, and the myKWS platform.
• Support and coordinate general administrative and operational tasks.
• Maintain, manage, and continuously optimize customer data within the Salesforce CRM system.
• Coordinate and manage international shipments, transportation activities, as well as customs and export formalities.
• Process orders and support administrative processes in SAP S/4HANA.

Kenntnisse

Customer service

Sales support

Administration

CRM platforms

Ausbildung

Commercial/business administration training

Tools

Salesforce

SAP S/4HANA

Jobbeschreibung

KWS Suisse SA is seeking a committed Specialist in Customer Service & Contact Management to act as the first point of contact for farmers, distribution partners, and internal teams. You will manage communications via myKWS, phone, and email, ensuring seamless operations across Switzerland.

The role offers a hybrid work setup with 40–60% workload, flexible hours, and opportunities to influence processes within an international seed company.