Hybrid CRM & Customer Service Specialist

Der Entrepreneurs Club e.K.; Basel; Hybrid; CHF 24.000 - 36.000; Teilzeit

Benefits dieser Stelle

Flexible hours

Mobile working

Structured onboarding

International team

Zusammenfassung

KWS Suisse SA is seeking a dedicated Specialist (m/f/d) for Customer Service & Contact Management to serve farmers, distribution partners, and internal teams across Switzerland. You will work via the myKWS platform, phone, and email, coordinating activities between customer service, administration, and operations.

The role is permanent with 40-60% workload, located in Basel currently, with future base in Zürich region.

Qualifikationen

• Completed commercial/business administration training or a comparable qualification in administration, business management, or office management
• Several years of professional experience in a similar role within customer service, sales support, or administration
• Experience working with CRM systems, ideally Salesforce
• Practical knowledge of SAP S/4HANA is an advantage
• Education, training, or experience in the agricultural sector is a plus
• Excellent organizational skills with an independent and structured way of working
• Strong customer focus and enjoyment in dealing with customers and business partners
• Excellent communication and teamwork skills
• Initiative, accountability, and the ability to effectively prioritize tasks
• Professional proficiency in German, French, and English (minimum C1 level)
• Willingness to undertake travel within Switzerland and abroad (approx. 10%)
• Category B driving license is an advantage

Aufgaben

• Act as the first point of contact for farmers, distribution partners, and internal stakeholders via phone, email, and the myKWS platform
• Support and coordinate general administrative and operational tasks
• Maintain, manage, and continuously optimize customer data within the Salesforce CRM system
• Coordinate and manage international shipments, transportation activities, as well as customs and export formalities
• Process orders and support administrative processes in SAP S/4HANA

Kenntnisse

German

French

English (C1)

CRM knowledge

Customer focus

Communication

Teamwork

Organizational skills

Prioritization

Ausbildung

Commercial administration training

Tools

Salesforce

SAP S/4HANA

Jobbeschreibung

KWS Suisse SA is seeking a dedicated Specialist (m/f/d) for Customer Service & Contact Management to serve farmers, distribution partners, and internal teams across Switzerland. You will work via the myKWS platform, phone, and email, coordinating activities between customer service, administration, and operations.

The role is permanent with 40-60% workload, located in Basel currently, with future base in Zürich region.