Part-Time CSR & Contact Specialist - Flexible

KWS Group; Basel; Hybrid; CHF 60.000 - 80.000; Teilzeit

Benefits dieser Stelle

Flexible working hours

Mobile working

Structured onboarding

Training and development

Zusammenfassung

KWS Suisse SA in Basel is seeking a Specialist Customer Service & Contact Management to act as the primary contact for farmers and partners, handling inquiries via phone, email, and the myKWS platform.

You will coordinate administrative tasks, maintain customer data in Salesforce, manage shipments and export formalities, and process orders in SAP S/4HANA. Fluency in German, French, and English is required.

Qualifikationen

• Completed commercial/business administration training or a comparable qualification in administration, business management, or office management
• Several years of professional experience in a similar role within customer service, sales support, or administration
• Experience working with CRM systems, ideally Salesforce
• Practical knowledge of SAP S/4HANA is an advantage
• Education, further training, or professional experience in the agricultural sector would be a plus

Aufgaben

• Act as the first point of contact for farmers, distribution partners, and internal stakeholders via phone, email, and the myKWS platform
• Support and coordinate general administrative and operational tasks
• Maintain, manage, and continuously optimize customer data within the Salesforce CRM system
• Coordinate and manage international shipments, transportation activities, as well as customs and export formalities
• Process orders and support administrative processes in SAP S/4HANA

Kenntnisse

CRM systems

Salesforce

SAP S/4HANA

German language

French language

English language

Customer focus

Teamwork

Driving license

Ausbildung

Commercial/business administration training

Tools

Salesforce

SAP S/4HANA

Jobbeschreibung

KWS Suisse SA in Basel is seeking a Specialist Customer Service & Contact Management to act as the primary contact for farmers and partners, handling inquiries via phone, email, and the myKWS platform.

You will coordinate administrative tasks, maintain customer data in Salesforce, manage shipments and export formalities, and process orders in SAP S/4HANA. Fluency in German, French, and English is required.