CRM Specialist (m/w/d) Customer Service & Contact Management (40-60%)

KWS SAAT SE; Basel; Hybrid; CHF 42.000 - 68.000; Teilzeit

Benefits dieser Stelle

Flexible working hours

Mobile working

Permanent contract

Zusammenfassung

KWS Suisse SA is seeking a CRM Specialist (m/w/d) with 40-60% workload to serve as the main point of contact for customers, farmers, and partners across Switzerland. You will manage CRM data, support orders, and coordinate shipments in SAP S/4HANA, collaborating with internal teams and international units.

The role requires commercial training, several years in customer service or sales support, and fluency in German, French, and English (C1).

Qualifikationen

• Must have commercial/business administration training or equivalent.
• Experience with CRM systems, preferably Salesforce, and data management.
• Professional proficiency in German, French, and English (C1 or higher).

Aufgaben

• Serve as first point of contact for farmers, distribution partners, and internal stakeholders via phone, email, and the myKWS platform.
• Coordinate administrative and operational tasks and maintain customer data in Salesforce.
• Process orders and support administrative processes in SAP S/4HANA.
• Coordinate international shipments and export formalities within Switzerland and abroad.
• Collaborate across teams to ensure smooth operations and data quality.

Kenntnisse

CRM systems

Customer service mindset

Strong communication

Ausbildung

Commercial/business administration training

Tools

Salesforce

SAP S/4HANA

Jobbeschreibung

CRM Specialist (m/w/d) Customer Service & Contact Management (40-60%)

Field of Work: Marketing & Sales

Location:

Basel, Basel City, CH

Contract Type: Regular

Is Full Time?: No

Onsite/ Remote: Hybrid Working Within Country

Job ID: 16839

To strengthen our close-knit team at KWS Suisse SA, we are looking for a committed and service-oriented individual to join us as a Specialist (m/f/d) Customer Service & Contact Management.

In this versatile role, you will be the key point of contact for our customers, farmers, and distribution partners across Switzerland. You will communicate via our digital platform myKWS, by phone, and via email, while working closely with internal contacts in Switzerland as well as international KWS teams. As an important link between customer service, administration, and operational processes, you will coordinate a wide range of activities and contribute to smooth collaboration across the organization.

This is a permanent position with a workload of 40-60% (approximately 20 hours per week). The future workplace will be located in the Zürich / Zürich Oberland region . Currently, our office is centrally located in Basel, just a few minutes' walk from Basel SBB railway station.

Join a motivated team, gain exciting insights into both the operational and strategic aspects of the agricultural industry, and enjoy the opportunity to contribute your own ideas and actively shape processes.

Your Responsibilities:

• Act as the first point of contact for farmers, distribution partners, and internal stakeholders via phone, email, and the myKWS platform
• Support and coordinate general administrative and operational tasks
• Maintain, manage, and continuously optimize customer data within the Salesforce CRM system
• Coordinate and manage international shipments, transportation activities, as well as customs and export formalities
• Process orders and support administrative processes in SAP S/4HANA

Your Profile:

• Completed commercial/business administration training or a comparable qualification in administration, business management, or office management
• Several years of professional experience in a similar role within customer service, sales support, or administration
• Experience working with CRM systems, ideally Salesforce
• Practical knowledge of SAP S/4HANA is an advantage
• Education, further training, or professional experience in the agricultural sector would be a plus
• Excellent organizational skills with an independent and structured way of working
• Strong customer focus and enjoyment in dealing with customers and business partners
• Excellent communication and teamwork skills
• High quality standards and a careful, reliable working style
• Initiative, accountability, and the ability to effectively prioritize tasks
• Professional proficiency in German, French, and English (minimum C1 level)
• Willingness to undertake occasional business travel within Switzerland and abroad (approximately 10%)
• Category B driving license is an advantage

What We Offer:

• A varied position with a high level of responsibility and creative freedom
• Exciting insights into one of the world's leading seed companies
• A family-oriented, dedicated, and international team with short decision-making processes
• Flexible working hours and attractive opportunities for mobile working
• Structured onboarding as well as individual training and development opportunities
• Modern working tools and a supportive, appreciative work environment
• The opportunity to contribute your own ideas and actively shape processes
• A permanent employment contract with a workload of 40-60%

About KWS

KWS is one of the world’s leading plant breeding companies and employs around 5,000 employees in more than 70 countries. With the tradition of family ownership, KWS has operated independently for more than 170 years. It focuses on plant breeding and the production and sale of seeds for sugarbeet, corn, cereals, vegetables, oilseed rape and sunflowers. KWS uses leading-edge plant breeding methods and invests a significant amount in research and development. At KWS, diversity is not just a value; it is an essential part of our success. Breeding resilient crops requires diversity; likewise, our strength comes from the diversity of our teams. Whatever your background or identity is, we invite you to join us. Further information: https://www.kws.com/corp/en/careers/. Follow us on LinkedIn® at https://linkedin.com/company/kwsgroup/. Our data privacy policy for candidates is available on www.kws.com/dataprotection. Please select the country where the job you applied for is posted in and, if applicable, the specific business unit.